Beverly Ferguson
5373 Conestoga Dr., Flushing,MI
Summary
Reliable and motivated professional demonstrating a high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Adept at working effectively unsupervised and devoted to giving every customer a positive experience.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Manager of Canine Development
Leader Dogs for the Blind
Rochester Hills, MI
03.1994 - 02.2024
- Ensured compliance with industry regulations and company policies.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Initiated the Prison Puppies Program
- Created the Puppy Counselor Program to successfully get updates on puppies in multiple states with limited staffing
- Attended and presented many seminars on multiple topics
- Created multiple training manuals and documents
Lead Instructor
Camp Gone to the Dogs
Stowe, VT
01.2001 - 10.2023
- Delivered instruction for 4-5 classes every day during the duration of three week-long annual camps.
- Campers would sign up for all open private lesson times I had available
- Instructed clicker training, canine massage, and canine musical freestyle.
- Collaborated with fellow instructors to ensure the camp provided a memorable experience.
- Host a performance at the end of the week to showcase the skills campers have learned.
Head Engraver
Classic Trophies
Auburn Hills, MI
06.1988 - 02.1994
- Created artwork for engravings by utilizing computer-aided design software programs.
- Modify existing designs or create new ones based on customer requests or industry trends.
- Manage daily production schedules by prioritizing projects according to deadlines given by clients.
- Check engraved products for accuracy against original design specifications.
- Consult with customers to determine their engraving needs and preferences.
- Coached, mentored and trained team members in order to improve their job performance.
Education
Office Specialist -
Pontiac Business Institute
Oxford, WI06-1990
High School Diploma -
Oxford High School
Oxford, MI05-1987
Skills
- Cross-functional team management
- Performance Management
- Policy Implementation
- Strategic Planning
- Innovation management
- Project Planning
- Customer Service
- Problem-solving abilities
- Continuous Improvement
- Training and Development
- Team Collaboration
- Decision-Making
- Professional Demeanor
- Multitasking
- Computer Skills
- Effective Communication
- Relationship Building
- Professional and Courteous
- Adaptability and Flexibility
- Negotiation and Conflict Resolution
- Organizational Skills
- Dog Training Skills
Accomplishments
- Started the Prison Puppy program at Leader Dog which became an award winning program in 2013
- Managed the development of the Dog Trainer Professional Course for Inmate Puppy Raisers.
- Employee of the Year - Leader Dogs for the Blind - 2012
- Updated the Puppy Raiser Manual
- Wrote a script for a video for puppy raisers. Orchestrated all volunteers, scenes and outcomes along with the film crew.
- Managed the development of a C-Section Committee for Leader Dog moms with staff and volunteers
- Developed a volunteer program for volunteers to work directly with dogs and puppies in training
- Developed an evaluation tool for puppy raisers to follow during the raising of their puppy called the In For Training Assessment - IFT. It included a written document, video samples and 75 volunteers trained to be able to assess a puppy prior to return for formal training.
- Developed a robust volunteer program to oversee all puppy raisers. Puppy Counselors are dedicated volunteers who run class, assess and give updates to Leader Dog staff on progress of puppies each month.
- Developed and oversaw the annual training for Puppy Counselors. This 2.5 day intensive training annually was to improve the skills of Puppy Counselors.
- Dog Writer Award through AKC for articles written in a dog publication. 2002
Certification
- Karen Pryor Certified Training Partner - (KPA-CTP) - 2012
- TagTeach Level 1 certified - 2019
- Canine Massage Level 1 & 2 Certified - 1999
References
- David Locklin - Chief Program Officer - Guide Dog Foundation - (248) 860-8368 - David.Locklin@guidedogs.org
- Kathryn Tuck - Director of Philanthropy - Foundational Giving, Leader Dogs for the Blind (517) 518-0586 Kathrynatuck@gmail.com
Timeline
Lead Instructor
Camp Gone to the Dogs
01.2001 - 10.2023
Manager of Canine Development
Leader Dogs for the Blind
03.1994 - 02.2024
Head Engraver
Classic Trophies
06.1988 - 02.1994
Office Specialist -
Pontiac Business Institute
High School Diploma -
Oxford High School
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