Summary
Overview
Work History
Education
Skills
Timeline
Generic

Beverly Gonzalez

Queens

Summary

Executive Assistant with 10 years of broad-ranging experience providing executive support across various industries.


Highly organized Executive Assistant with notable experience in managing complex calendars, coordinating international travel, and overseeing high-level meeting preparation.


Strong administrative skills and proven ability to handle sensitive information with discretion and maintain confidentiality.


Demonstrated success in improving organizational processes, enhancing productivity, and implementing strategic solutions for efficiency.

Overview

18
18
years of professional experience

Work History

Executive Assistant

IBM
09.2018 - Current
  • Provide support to two marketing vice presidents.
  • Organize and manage complex calendars of appointments, meetings, and travel arrangements for executives.
  • Coordinate multiple schedules using an online calendaring system.
  • Make travel and hotel arrangements to provide executives with seamless, travel policy-approved business trips.
  • Coordinate executive and senior management vacation, day-to-day meetings, and travel schedules.
  • Participate in frequent communication with other assistants, administrative team members, and human resources on special projects and events.
  • Manage all aspects of catering needs for special events hosted by the executive and organization.
  • Greet clients warmly upon arrival at the office premises.
  • Act as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
  • Maintain company confidence and protect business operations by keeping sensitive information confidential.
  • Managed the reservation process for conference rooms at different sites, ensuring smooth coordination of external and internal meetings.
  • Managed the coordination of catering and restaurant delivery for both external and internal meetings.

Front Desk Night Auditor

Best Western Hotel
09.2022 - 06.2023
  • Processed guest check-outs, including payment processing and providing receipts.
  • Greeted arriving guests and checked them into their rooms.
  • Resolved customer issues quickly while maintaining a high level of professionalism.
  • Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
  • Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
  • Prepared detailed audit reports at the end of each shift.
  • Performed nightly audits of all cashiering staff by verifying the accuracy of shift paperwork and balancing accounts.
  • Responded to customer inquiries regarding hotel services, reservations, and directions.
  • Audited and balanced cash and credit transactions daily and reset the register for the next day's operations.
  • Maintained a well-stocked and presentable complementary food and beverage station.
  • Coordinated with guest services and concierge team to meet guest needs.

Front Desk Night Auditor

World Equestrian Center
02.2021 - 04.2022
  • Processed guest check-outs, including payment processing and providing receipts.
  • Greeted arriving guests and checked them into their rooms.
  • Resolved customer issues quickly while maintaining a high level of professionalism.
  • Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
  • Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
  • Prepared detailed audit reports at the end of each shift.
  • Performed nightly audits of all cashiering staff by verifying the accuracy of shift paperwork and balancing accounts.
  • Responded to customer inquiries regarding hotel services, reservations, and directions.
  • Audited and balanced cash and credit transactions daily, and reset the register for the next day's operations.
  • Answered telephone calls from customers related to billing inquiries or complaints.
  • Maintained a well-stocked and presentable complementary food and beverage station.
  • Coordinated with guest services and concierge team to meet guest needs.

Office Manager and Assistant to the President

Clearview Festival Production
04.2015 - 08.2018
  • Applied for street, and city permits, and coordinated final paperwork with the City office.
  • Liaison between City office, FDNY, Sanitation, and Sponsors.
  • Processed vendor applications for street events.
  • Booked space for vendors for weekly street events
  • Train, oversee, and assign daily tasks to the employees.
  • Oversaw daily office operations in the absence of the Director of Operations for a staff of six employees.
  • Processed accounts receivables and payables for vendors and sponsor payments.
  • Answered inquiries and addressed, resolved, or escalated issues to management personnel to ensure client satisfaction.

Receptionist | Sales Representative (Weekends)

Charisma Ballroom Catering And Banquet Hall
04.2014 - 08.2017
  • Set up a tour with new clients to view and discuss their events in detail.
  • Handled contracts and confirmed clients' selections for their events.
  • Organized meetings between clients and catering managers to discuss menu options, decorations, music selection, and other details regarding their event needs.
  • Coordinated with outside vendors, such as florists and DJs, who may be required for certain events.
  • Maintained accurate records of all event bookings, including contracts, deposits, payments, and other information related to each event booking.
  • Created and maintained relationships with clients, vendors, and staff members to ensure successful events.
  • Conducted tours of event facility to show customers and meeting planners venue setup and capabilities.
  • Communicated with vendors to coordinate event details.
  • Increased customer awareness and engagement by connecting with prospective clients via telephone, email, and face-to-face visits.
  • Resolved customer complaints regarding sales and service.

Administrative Assistant

North American Cargo Inc
04.2014 - 03.2015
  • Applied, booked & submitted import/export documentation to cargo companies.
  • Maintained business relationships with clients and provided quality service via telephone and email.
  • Scheduled pickup of vessels with ship lines.
  • Assisted in preparing shipping documents following U.S Customs rules and regulations.
  • Arranging for picking up cargo from the client's place to the shipment platform.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.

Assistant to the Producer

TV 84
01.2013 - 04.2014
  • Assisted producer on shows and supervised the edit/audio room sessions, as assigned by supervisor.
  • Supported producers in daily operational functions and assisted in pre-production, production, and post-production stages.
  • Coordinated schedules for TV hosts, makeup artists, technicians, and guests, as well as TV events.
  • Performed clerical work in support of company accounts, employees, and payroll, including filing, data entry, and answering phones, and emails.
  • Scheduled appointments and maintained complex calendars for both internal and client meetings.
  • Prepared client and new business presentations, and coordinated all domestic travel arrangements.
  • Processed and reconciled all business expenses on a daily to weekly basis.
  • Responsible for conference room scheduling and catering services for producers, and sponsors' meetings.

Administrative Assistant

United Worldwide Couriers
01.2007 - 01.2013
  • Worked in conjunction with delivery/pick-up per TSA / US Customs regulations
  • Liaison between logistics, carriers, and customers
  • Manually Created daily shipping labels via FedEx, UPS, USPS and DHL
  • Coordinated flight status and shipment between carriers
  • Traced lost shipments and filed shipment claims on behalf of customers
  • Performed clerical work in support of company financial accounts, employees
  • Payroll, filing, data entry, tracking, and shipping
  • Assisted with shipping out packages on time a scheduled pickup and drop off with messengers
  • Maintained office space and supply inventory.

Education

Bachelor of Arts - Media & Communication

SUNY Old Westbury
Old Westbury, NY
05.2015

Skills

  • Concur
  • Slack
  • Teams
  • Webex
  • Executive Support
  • Administrative Support
  • Office Management
  • Strong Problem Solver
  • Calendar Management
  • Travel Arrangements
  • Software Knowledge
  • Microsoft Office Suite
  • Google Documents
  • OPERA Cloud
  • ALICE
  • Proficient in PC and Mac
  • Airtable
  • Monday
  • Lotus Notes
  • Advanced MS Office Suite
  • Excel
  • PowerPoint
  • Word
  • Outlook

Timeline

Front Desk Night Auditor

Best Western Hotel
09.2022 - 06.2023

Front Desk Night Auditor

World Equestrian Center
02.2021 - 04.2022

Executive Assistant

IBM
09.2018 - Current

Office Manager and Assistant to the President

Clearview Festival Production
04.2015 - 08.2018

Receptionist | Sales Representative (Weekends)

Charisma Ballroom Catering And Banquet Hall
04.2014 - 08.2017

Administrative Assistant

North American Cargo Inc
04.2014 - 03.2015

Assistant to the Producer

TV 84
01.2013 - 04.2014

Administrative Assistant

United Worldwide Couriers
01.2007 - 01.2013

Bachelor of Arts - Media & Communication

SUNY Old Westbury

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Beverly Gonzalez