Summary
Overview
Work History
Education
Skills
Timeline
Generic

Beverly Guyumdzhyan

Long Beach,CA

Summary

Versatile Office Administrator with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues and clients, meticulous attention to detail and successful track record of accomplishing projects on time. Organized and dependable; successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Project Coordinator/Office Administrator

Alan Smith Pools Plastering
10.2023 - 03.2024
  • Handled high volume calls and scheduled appointments to the appropriate sales administrators via Outlook, averaging about 70-80 calls a day.
  • Created and processed multiple clients' documentation in the company’s software before certain deadlines.
  • Assisted sales administrator's clients in-person by providing accurate information and directed them to their appointed sales administrator to close out sales.
  • Increased customer satisfaction through effective communication and prompt resolution of issues, resulting in less client complaints.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Facilitated smooth operations by maintaining supply needs, and placed timely orders for essential materials.
  • Boosted productivity by prioritizing tasks, managing schedules, and assisted multiple departments within 1 month of hired date.
  • Assumed various roles to ensure workflow productivity
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Performed arithmetic calculations
  • Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
  • Created, compiled, and emailed customer correspondence.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Maintained sensitive data via Google Suite
  • Coordinated venue arrangements and material distribution for events.
  • Kept corporate and client information confidential, adhering to data safety measures.
  • Assisted with onboarding newly hired staff members and coached on task prioritization.
  • Photocopied, distributed and emailed documents to project managers.
  • Filed completed contracts in the appropriate department daily.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Streamlined project management processes by implementing new organizational tools and software.
  • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
  • Kept projects on schedule by managing deadlines and adjusting workflows.

Dispatcher/Administrative Assistant

Accutherm Refrigeration
06.2022 - 03.2023
  • Scheduled and arranged jobs with multiple vendors in over 100 locations, including out of state.
  • Improved response times by efficiently prioritizing and dispatching emergency work orders before its set deadlines.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Managed to stay organized under pressure and closely monitored dispatch board to triage and prioritize over 30 daily work orders daily.
  • Screened calls and transferred lines to its appropriate departments.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Resolved customer inquiries promptly by addressing concerns professionally, maintaining a high level of client satisfaction throughout interactions with the company.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Tracked and monitored vehicle performance and maintenance weekly.
  • Ordered the precise associated parts needed from vendors and created purchase orders.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Executed copious amounts of work orders in the company's software, averaging about 20-30 a day.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Improved response times by efficiently prioritizing and dispatching emergency calls.

Service Coordinator/Dispatcher/Administrator Assistant

Liftech Elevator Services
03.2021 - 06.2022
  • Created dispatch reports daily, averaging to about 40 reports, and maintained accurate records of all dispatched calls.
  • Managed high volume of client requests averaging about 80-90 calls daily, ensuring timely and effective service delivery.
  • Prepared and formatted documentation for prospective clients.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Collaborated with cross-functional teams to optimize service operations and improve client experiences.
  • Trained new dispatchers on company protocols, contributing to well-prepared team of professionals.
  • Oversaw scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
  • Enhanced customer satisfaction by efficiently addressing and resolving service issues.
  • Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
  • Created quarterly schedules for On Call employees.
  • Verified accurate working hours to submit to payroll weekly for about 15-20 employees.
  • Directed dispatching, routing, and tracking of 10-15 fleet vehicles.
  • 85% response time on collections with open balances in Accounts Receivable
  • Generated invoices and statements via Quickbooks
  • Processed work orders for upper management within a set deadline.
  • Assisted CEO and upper managements by scheduling meetings with clients daily.
  • Created comparison reports on Adobe Acrobat for documentation accuracy daily.
  • Promoted teamwork among colleagues by proactively assisting others when needed.

File Clerk

Deutsche Bank
09.2020 - 03.2021
  • Performed high productivity tasks within a set deadline.
  • Supervised and trained new employees and assigned tasks as needed.
  • Located and retrieved requested documents in accordance with established policies averaging about 400-500 files per day.
  • Reduced misplaced files by conducting regular audits and maintaining accurate records of all stored items.
  • Collaborated closely with team members to address any discrepancies or issues within the filing system, resolving them quickly and efficiently.
  • Maintained client confidentiality by upholding strict adherence to data privacy regulations and guidelines.
  • Streamlined office operations with the timely distribution of important documents to relevant departments.
  • Improved file organization by implementing an efficient categorization and labeling system.

Admin Assistant

Star Helicopters
06.2018 - 09.2018
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Received Payments and performed data entry in the company's accounting system.
  • Delivered excellent customer service through prompt responses to client inquiries, and addressing concerns effectively.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Flight Dispatcher/Administrative Assistant

L.A. Helicopters
06.2015 - 12.2017
  • Enhanced flight safety by meticulously analyzing weather data and coordinating with pilots on optimal routes.
  • Reduced delays by proactively identifying potential scheduling conflicts and collaborating with operations teams to resolve them.
  • Maintained flight and events logs, aircrew flying records and flight operations records of incoming and outgoing flights.
  • Maintained the company’s housing arrangement for international students and ordered/delivered supplies as needed weekly.
  • Collaborated with the maintenance team to ensure prompt resolution of mechanical issues and minimize flight disruptions.
  • Ordered office supplies as needed.
  • Improved operational efficiency by maintaining accurate records of flight plans, crew schedules, and aircraft maintenance logs.
  • Processed payments and handled petty cash
  • Adjusted the Company's Ledger with approval from upper management.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Reconciled bank statements/credit card statements daily.
  • Ordered parts and generated purchase orders.
  • Executed record filing system to improve document organization and management.
  • Handled the company's social media by interacting with potential clients and providing accurate information.
  • Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving initiatives.

Education

01.2022

Associate of Arts - Accounting/Business

Long Beach City College
Long Beach, CA
06.2020

Skills

  • Multiple Priorities Management
  • Good Judgment
  • Time Management
  • Cultural Sensitivity
  • Time Management
  • Project Coordination
  • Detail Oriented
  • Customer Service
  • Deadline Adherence
  • Customer Management
  • Flexible and Adaptable
  • Status Reporting

Timeline

Project Coordinator/Office Administrator

Alan Smith Pools Plastering
10.2023 - 03.2024

Dispatcher/Administrative Assistant

Accutherm Refrigeration
06.2022 - 03.2023

Service Coordinator/Dispatcher/Administrator Assistant

Liftech Elevator Services
03.2021 - 06.2022

File Clerk

Deutsche Bank
09.2020 - 03.2021

Admin Assistant

Star Helicopters
06.2018 - 09.2018

Flight Dispatcher/Administrative Assistant

L.A. Helicopters
06.2015 - 12.2017

Associate of Arts - Accounting/Business

Long Beach City College

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Beverly Guyumdzhyan