Beverly Guzman
Brooklyn,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking and reliable. Highly organized, proactive and punctual with team-oriented mentality. Driven and focused approach to completing work. Skilled leader, planner and problem-solver Known for excellent attention to detail and great work ethic.
Overview
5
5
years of professional experience
Work History
Patient Admissions Specialist /Scheduling Coordinator
Astra Home Care
Brooklyn , NY
2023.10 - Current
- Participated in ongoing training and compliance activities.
- Coordinated with other departments to ensure efficient workflow processes.
- Coordinated and managed various programs or projects to achieve established objectives.
- Conducted regular meetings with staff to review progress and address any concerns.
- Managed and resolved incidents according to service agreements.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
Senior Quality Assurance Specialist
Mercy Drive
Queens , NY
2021.12 - 2023.09
- Prepared detailed reports summarizing QA results including recommendations for corrective action when necessary.
- Conducted audits to ensure adherence to established policies, procedures, and regulations.
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
- Analyzed quality assurance data to identify trends and develop and implement corrective action plans.
Security Officer
Westhab Inc
Brooklyn , NY
2019.07 - 2021.12
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Monitored surveillance cameras and responded to suspicious activity.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Completed incident reports to record security or loss prevention incidents.
- Responded to alarms and conducted investigations as required.
- Documented security-related situations and submitted in-depth reports to superiors.
Education
Bachelor of Arts - Psychology
Touro College
New York, NY2014-06
High School Diploma -
New Dorp High School
Staten Island, NY2008-05
Skills
- Customer Relations
- Root Cause Analysis
- Maintenance and Repair
- Supply Management
- Quality Assurance
- Emergency Response
- Team Collaboration
- Effective Communication
- Time Management
- Self Motivation
- Multitasking
- Analytical Skills
- Task Prioritization
- Microsoft Office Expertise
- Intake Assessment
- Motivational Interviewing
Timeline
Patient Admissions Specialist /Scheduling Coordinator
Astra Home Care
2023.10 - Current
Senior Quality Assurance Specialist
Mercy Drive
2021.12 - 2023.09
Security Officer
Westhab Inc
2019.07 - 2021.12
Bachelor of Arts - Psychology
Touro College
High School Diploma -
New Dorp High School
Similar Profiles
Beth LongerbeamBeth Longerbeam
Chief Operating Officer at Astra Virtual Care, LLC dba: AstraCares.ComChief Operating Officer at Astra Virtual Care, LLC dba: AstraCares.Com
ANURADHA ANURADHA null
Pharmacist Assistant at Astra Care PharmacyPharmacist Assistant at Astra Care Pharmacy
Yanetsi Lazara Ramos PerezYanetsi Lazara Ramos Perez
Home Health Aide at United Home Care Services , Lesly Home CareHome Health Aide at United Home Care Services , Lesly Home Care