Beverly Hammock
Los Angeles,CA
Summary
Dedicated and detail-oriented professional with experience in both residential property care and therapeutic wellness services. Proven track record as an Airbnb housekeeper, known for maintaining high standards of cleanliness, organization, and guest readiness. Adept at managing turnovers efficiently, restocking supplies, and ensuring a consistently positive guest experience. Also a licensed and certified mobile massage therapist, delivering personalized, high-quality treatments tailored to client needs. Skilled in client communication, schedule coordination, and creating calming, professional environments. Reliable, self-motivated, and passionate about helping people feel comfortable—whether through a clean, welcoming space or therapeutic bodywork.
Overview
14
14
years of professional experience
Work History
Mobile Licensed Massage Therapist
Independent Contractors
Los Angeles, CA
08.2011 - Current
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
- Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
- Conducted post-treatment evaluations with clients, discussing their experiences during the session and providing recommendations for ongoing care as needed.
- Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Fostered tranquil and healing environment, setting stage for effective therapy sessions.
- Supported clients' holistic health journey by incorporating mindfulness and relaxation practices into sessions.
- Implemented hygiene and sanitation protocols to ensure safe and clean practice environment.
Vacation Rental Housekeeper – Airbnb
Independence Contractor
Joshua Tree, CA
07.2023 - 05.2025
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
- Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
Education
High School Diploma - General Studies
Parkview
Long Beach, CA06.2011
Skills
- Reflexology techniques
- Stress relief massage
- Deep tissue massage
- Lymphatic drainage
- Social skills
- Professional ethics
- Trigger point massage
- Swedish massage
- Shiatsu technique
- Anatomy knowledge
- Prenatal massage
- Reflective listening
- Self-care practices
- Reflexology
- Sports massage
- Aromatherapy
- Trigger point therapy
- Knead muscles
- Customer service
- Appointment scheduling
- Chair massage
- Scalp massage
- Range of motion assessment
- Effective communications
- Aromatherapy and reflexology
- Essential oil preparation and blending
- Facial massage
- Pressure points
- Licensed massage practitioner
- Customer needs assessment
- Massage techniques
- Sweeping and mopping
- Problem-solving
- Efficient cleaning techniques
- Interior and exterior cleaning
- Restroom sanitation
- Attention to detail
- Sanitation practices
- Disinfection practices
- Waste management
- Laundry
- Laundry services
- Floor care expertise
- Complex Problem-solving
- Odor control methods
- Supply inventory management
- Green cleaning practices
- Multitasking and organization
- Record keeping
- Glass and window washing
- Floor maintenance
- Furniture rearrangement
- Polishing surfaces
- Strong work ethic
- Organizational skills
- Teamwork and collaboration
- Adaptable and flexible
- Excellent communication
- Task prioritization
Timeline
Vacation Rental Housekeeper – Airbnb
Independence Contractor
07.2023 - 05.2025
Mobile Licensed Massage Therapist
Independent Contractors
08.2011 - Current
High School Diploma - General Studies
Parkview