Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Beverly Hannahs

Topeka

Summary

Dynamic professional with a proven track record at Carey Johnson Oil Company, excelling in operational efficiency and customer relationship management. Skilled in data entry accuracy and effective communication, I have successfully implemented strategies that enhanced productivity and fostered team collaboration, driving significant improvements in service delivery and employee engagement.

Overview

36
36
years of professional experience

Work History

Paraprofessional

Seaman USD 345
Topeka
08.2024 - Current
  • Provided technical assistance to teachers when using new software or technology tools.
  • Supervised small groups of students during instruction time.
  • Assisted in the implementation of educational programs for special needs children.
  • Monitored student progress and provided feedback to teachers and parents.
  • Supported English Language Learners by providing additional instruction on language acquisition skills.
  • Developed creative learning activities that engage all types of learners.
  • Helped implement behavior management strategies for individual students.
  • Attended professional development workshops related to job responsibilities.
  • Assisted in the development and implementation of individualized education plans for students with special needs.
  • Utilized effective communication strategies when interacting with diverse populations.
  • Provided guidance to students in the classroom setting.
  • Created and maintained positive relationships with students, parents, and colleagues.

General Manager

Carey Johnson Oil Company
Topeka
04.2010 - 06.2024
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Tracked monthly sales to generate reports for business development planning.
  • Trained employees on duties, policies and procedures.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Administered employee discipline through verbal and written warnings.
  • Created schedules and monitored payroll to remain within budget.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Supervised employees through planning, assignments, and direction.

Data Entry Clerk

Midwest Title Company
Topeka
01.2008 - 12.2009
  • Verified accuracy and completeness of data entry into the database system.
  • Checked source documents against entered data to ensure accuracy.
  • Maintained confidentiality of sensitive information entered into the system.
  • Updated existing records with new or revised information as needed.
  • Operated various office equipment such as scanners, printers. when required.
  • Identified discrepancies between source documents and entered data.
  • Performed data entry from paper documents, emails, and other sources into computer systems.

Office Manager

Accident and Injury Center
Topeka
06.1999 - 11.2007
  • Assisted in recruiting, onboarding and training new employees.
  • Maintained filing system for records, correspondence and other documents.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Monitored inventory levels and placed orders when needed.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Provided training to new hires on office policies and procedures.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Provided administrative support to management team including preparing reports and presentations.
  • Maintained confidential records relating to personnel matters.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Coded and entered daily invoices with in-house accounting software.
  • Monitored payments due from clients and promptly contacted clients with past due payments.

Claims Processor

Blue Cross Blue Shield Of Kansas
Topeka
05.1989 - 12.1997
  • Identified trends in denials or rejections due to incorrect coding or billing practices by providers.
  • Analyzed and evaluated claim forms, medical reports, bills, and other documents to ensure accuracy of data.
  • Applied knowledge of coding systems such as CPT-4 and HCPCS codes for proper reimbursement.
  • Adhered to all applicable laws, regulations, and company standards while processing claims.
  • Evaluated the validity of assigned claims by verifying that services are medically necessary according to established guidelines.
  • Performed additional duties as requested by management team.
  • Performed quality assurance reviews on completed work to ensure compliance with standards.
  • Assisted customers via telephone inquiries related to their specific claim status or general questions about the company's services.
  • Documented decisions on each claim based on research findings and applicable benefit plans.
  • Reviewed and verified insurance policy information to assess coverage and determine appropriate claims processing procedures.
  • Maintained accurate records of all processed claims in accordance with departmental requirements.
  • Processed a high volume of incoming claims in accordance with established policies and procedures.
  • Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations .
  • Determined coverage by examining claim forms and supporting documents.
  • Adhered to state and federal regulations regarding insurance claims processing.
  • Updated claim files and documented actions taken in a clear and concise manner.
  • Verified claim data correctness in preparation for processing.

Education

High School Diploma -

Seaman High School
Topeka, KS
05-1989

Some College (No Degree) - Office Procedures

Kaw Area Vocational Technical School
Topeka, KS

Skills

  • Effective communication
  • Data entry accuracy
  • Operational efficiency
  • Customer relationship management
  • Team building
  • Time management
  • Conflict resolution
  • Work prioritization

References

References available upon request.

Timeline

Paraprofessional

Seaman USD 345
08.2024 - Current

General Manager

Carey Johnson Oil Company
04.2010 - 06.2024

Data Entry Clerk

Midwest Title Company
01.2008 - 12.2009

Office Manager

Accident and Injury Center
06.1999 - 11.2007

Claims Processor

Blue Cross Blue Shield Of Kansas
05.1989 - 12.1997

High School Diploma -

Seaman High School

Some College (No Degree) - Office Procedures

Kaw Area Vocational Technical School

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