Beverly Harrell

•Conducts regional underwriting branch files/audits, underwriting training, creation of underwriting bulletins and newsletters, review of referral business for Commercial Auto and Garage Liability and Dealer Blanket policies for adherence to corporate policies

• Works in collaboration with Actuarial on rate reviews, presenting branch underwriting results and marketplace input during rate committee meetings

• Assist branches in responding to state insurance department inquires

• Work with Underwriting systems, IT, and Legal to improve underwriting efficiency by keeping abreast of statutory changes, creating and implementing new coverages and filing new or revised coverage forms with state insurance departments.

• Assisted management by administering commercial lines underwriting department activities in accordance with Company policies and Laws. Responsibilities included:

• training associates

• conducting performance appraisals

• planning, assigning and directing work to meet company objectives

• meeting time deadlines for projects

• addressing complaints and resolving problems

• interviewing perspective associates

• rewarding and disciplining associates

• Assisted management by administering personal lines, commercial lines underwriting as well as underwriting processing department activities in accordance with Company policies and Laws. Responsibilities included:

• training associates

• conducting performance appraisals

• planning, assigning and directing work to meet company objectives

• meeting time deadlines for projects

• addressing complaints and resolving problems

• interviewing perspective associates

• rewarding and disciplining associates

• Assisted management by supervising personal lines underwriting and commercial processing department activities in accordance with Company policies and Laws. Responsibilities included:

• training associates

• conducting performance appraisals

• planning, assigning and directing work to meet company objectives

• meeting time deadlines for projects

• addressing complaints and resolving problems

• interviewing perspective associates

• rewarding and disciplining associates

• Selecting and maintain a growing, profitable book of business by being knowledgeable in our product offerings & building relationships with agents.

• Partner with marketing representatives to visit agencies and conduct agency schools to provide opportunities to write new business.

• Selecting and maintain a growing, profitable book of business by being knowledgeable in our product offerings & building relationships with agents.

• Partner with marketing representatives to visit agencies and conduct agency schools to provide opportunities to write new business.

• Sales of Property and Casualty insurance as well as Life and Health products.

• Managed productions goals for the agency and worked with staff to increase their education and sales techniques

• Worked with customers to solve problems, take claims and explaining billing changes

• Sales of Property and Casualty insurance as well as Life and Health products.

• Managed commercial and personal lines accounts for customers

• Worked with customers to solve problems, take claims and explaining billing changes

• Worked with underwriting and marketing representatives of the carries appointed with the agency to place business within appetite.

• Informed clients of policies and procedures.
• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
• Expanded customer base through effective networking, cold calling, and relationship-building strategies.