Beverly Harvey
Nottingham,MD
Summary
Dynamic professional with a strong background in customer service and food operations, honed at Bank of America and Baltimore County Public Schools. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in kitchen operations and food safety, ensuring compliance with health standards while promoting a safe and organized environment.
Overview
47
47
years of professional experience
Work History
Lunch Lady
Baltimore County Public Schools
09.2007 - 06.2018
- Prepared and served nutritious meals to students, ensuring adherence to dietary guidelines.
- Maintained cleanliness and organization of kitchen and dining areas, promoting a safe environment.
- Assisted in inventory management, tracking food supplies and minimizing waste.
- Collaborated with staff to implement new menu items based on student preferences and nutritional standards.
Banking Customer Service Representative
Bank of America
03.1971 - 01.2007
- Delivered exceptional customer service, resolving inquiries and concerns promptly and effectively.
- Processed account transactions accurately, ensuring compliance with banking regulations.
- Assisted customers in navigating online banking platforms and troubleshooting technical issues.
- Educated clients on product offerings, enhancing their understanding of financial services available.
Education
No Degree - Mathematics
Morgan State University
Baltimore, MDSkills
- Employee training
- Self motivation
- Kitchen operations
- Food service
- Task prioritization
- Cash register operation
- Customer relations
- Customer engagement
- Safety awareness
- Adaptability and flexibility
- Effective communication
- Active listening
- Team leadership
- Team collaboration
- Organizational skills
- Customer service excellence
- Customer satisfaction
- Clear communication
- Excellent communication
- Computer skills
- Cleaning
- Reliability
- Multitasking
- Problem-solving abilities
- Attention to detail
- Time management
- Customer service
- Teamwork
- Restocking and storage procedures
- Cafe inventory
- Store leftover items
- Portion sizes
- Salad bar
- Standardized recipes
- Special requirements
- Cafeteria equipment operations
- Batch cooking
- Supply maintenance
- Supply replenishment
- Nutrition
- Facility maintenance
- Portion management
- Food storage procedures
- Ingredient preparation
- Food quality standards
- Equipment operation
- Cooking
- Dishwashing
- Kitchen support
- Safe food handling
- Cash handling
- Money handling
- Food handling safety
- Verbal and written communication
- Cleaning and sanitation
- Cleaning and sanitizing
- Problem-solving
- Food preparation speed
- Workstation organization
- Health inspection compliance
- Hygiene standards
- Foodservice regulations
- Temperature monitoring
- Portion control
- Ordering supplies
- Waste reduction
- Food storage
- Food presentation
- Sanitation practices
- Cross-contamination prevention
- Meal preparation
- Cleaning procedures
- Food safety
- Knife skills
- Cooking techniques
Timeline
Lunch Lady
Baltimore County Public Schools
09.2007 - 06.2018
Banking Customer Service Representative
Bank of America
03.1971 - 01.2007
No Degree - Mathematics
Morgan State University