Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Beverly Hatfield

Beverly Hatfield

Garfield Heights,OH

Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Overview

20
20
years of professional experience

Work History

Store Manager

Dollar General
East Cleveland, OH
06.2020 - Current
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Approved regular payroll submissions for employees.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Developed new store location from ground up by hiring and training efficient team.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Assistant Manager

Dollar General
Cleveland , OH
07.2020 - 06.2021
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Monitored security and handled incidents calmly.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Assistant Manager

Family Dollar
Cleveland , Ohio
02.2018 - 07.2020
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Reduced financial discrepancies by monitoring credit card sales and deposits.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Monitored security and handled incidents calmly.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

CSM

Walmart
Eastlake/ Mayfield Hts, Ohio
05.2004 - 12.2017
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
  • Managed department call volume of [Number] calls per day and coordinated department schedules to maximize coverage during peak hours.

Education

GED -

Remington College
Cleveland, OH
05.2012

Skills

  • Quality Assurance
  • Assignment Delegation
  • Mathematical Calculation and Reasoning
  • Finance and Accounting Oversight
  • Customer Service Management
  • Employee Motivation
  • Team Leadership
  • Recruitment and Hiring
  • Staff Scheduling
  • Decision Making
  • Business Leadership
  • Money Handling
  • Payroll Administration and Timekeeping

Timeline

Assistant Manager

Dollar General
07.2020 - 06.2021

Store Manager

Dollar General
06.2020 - Current

Assistant Manager

Family Dollar
02.2018 - 07.2020

CSM

Walmart
05.2004 - 12.2017

GED -

Remington College

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Beverly Hatfield