Summary
Overview
Work History
Education
Skills
Timeline
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Beverly Heilig

Beverly Heilig

Summary

Expert customer service professional with 10+ years of experience in call centers, hospitality, maintenance, and accounting. Adept at handling 200+ calls daily while consistently resolving client issues smoothly all with expert Active listening skills. Seeking to apply my customer service and problem-solving expertise to benefit your company as a representative you will win with.

Overview

8
8
years of professional experience

Work History

Asst. Property Manager

Tricon Residential
07.2022 - Current
  • Prepared and handled scheduling property viewings and conducting property tours online
  • Communicated and interviewed prospective tenants
  • Addressed and resolved residents' questions, concerns, and complaints in a timely manner
  • Processed applications, conducted credit checks, and negotiated contracts
  • Inspecting property while improving conditions and coordinating maintenance activities
  • Trained residents on HOA's governing documents
  • Ensured the HOA complied with federal, state, and local laws
  • Help prepare the annual budget
  • Ensure the HOA stays within budget
  • Collect dues and assessments
  • Oversee invoices, receivables, payables, and delinquencies
  • Secure and developed the right insurance policies

Collections Agent

Sylvan Homes
07.2016 - 07.2019
  • Updated account status records and increased collection efforts
  • Created repayment plans based on account holders' financial status and repayment abilities
  • Processed payments and expedited refunds quickly to maximize efficiency and meet performance targets
  • Resolved billing discrepancies and customer credit issues
  • Monitored accounts to identify overdue payments and pursue timely remedies
  • Maintained accurate records and reported on collection activity and accounts receivable status
  • Followed fair debt practices and regulatory guidelines while managing the collections process
  • Recovered lost revenue by persistently reaching out to customers with past-due accounts
  • Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts
  • Placed outbound collections calls daily to approximately 5,000 account holders.

Collections Representative

Capital Property Mgt
06.2012 - 06.2016
  • Resolved effective techniques in understanding why debtors were delinquent
  • Handled contracts and applied payments to residents' accounts
  • Handled irate customers smoothly while maintaining and overachieving performance targets
  • Communicated with customers and developed methods to negotiate full balance payments
  • Advised debtors on payment options and set up payment plans

Education

Bachelor of Arts - Business Communications

Zion Wesley College
Salisbury, NC
03.2016

Skills

  • Microsoft Office Suite
  • Video conferencing software
  • 85 WPM typist
  • Customer service
  • Adaptability
  • Verbal communication
  • Interpersonal skills
  • Problem-solving
  • Active listening
  • Attentiveness
  • Closing ability
  • Conflict resolution
  • Creativity
  • Decision-making
  • De-escalation
  • Dependability
  • Empathy
  • Focus
  • Leadership
  • Negotiation
  • Persuasion skills
  • Politeness
  • Positivity
  • Quick thinking
  • Responsiveness
  • Time management
  • Up-selling
  • Willingness to learn
  • Working under pressure
  • Telephone Etiquette
  • Rent Collection
  • Renewals Management
  • Policy Enforcement
  • Recordkeeping
  • Explaining Policies
  • Mentoring
  • Tenant Eligibility Determination
  • Customer Loyalty
  • Effective Conflict Resolution
  • Program Improvements
  • Maintenance and Supply Requests
  • Equipment Replacement
  • Customer Satisfaction
  • Administrative Leadership
  • Staff Coordination
  • Security Management and Enhancement
  • Monthly Fee and Payment Collection
  • Capital Projects Management
  • Screening Procedures
  • Fair Housing Laws Knowledge
  • Mobile Device Operation
  • Effective Planning
  • Insurance Coordination
  • Financing Coordination
  • Employee Motivation and Guidance
  • QuickBooks and Sage 50
  • Grounds and Facility Inspection
  • Operating Cost Tracking
  • Rent Pricing Optimization
  • Background Check Investigations
  • Interior Renovations
  • Disturbance Handling
  • Enterprise Resource Planning
  • Cloud-Based File Management
  • Terms Explanation and Enforcement
  • Social Perception
  • Construction Project Oversight
  • Property Service Contract Administration
  • Regulatory Auditing
  • Common Area Maintenance
  • Community Association Support
  • Coordinate Documents
  • Vendor Contracts
  • Notice Posting
  • Actively Listening

Timeline

Asst. Property Manager

Tricon Residential
07.2022 - Current

Collections Agent

Sylvan Homes
07.2016 - 07.2019

Collections Representative

Capital Property Mgt
06.2012 - 06.2016

Bachelor of Arts - Business Communications

Zion Wesley College

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Beverly Heilig