Beverly Hilsabeck
Spokane Valley,WA
Summary
Recently graduated from Washington State University with my Bachelor of Arts in Business Administration, looking to explore new opportunities within Avista where I can have the opportunity to bring my unparalleled skills in delivering quality service and support, creative and productive mindset, and excellent leadership skills. Ambitious to learn more and to provide support to the Clean Energy Department. I have a passion to enhance and drive improvement while working productively in a group setting. Dedicated to this company and supporting its employees to be constantly improving our business practices and procedures.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Avista
10.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Assisted with the Public Safety Power Shut Off project and used my excel skills to do so.
- Displayed strong skills in my current position to be selected as a representative to participate in the 'Phone Booths'
- Participated in the mentorship program to train new employees
- Assisted in the development and implementation of training programs for new employees
- Ownership over my role and being responsible for my tasks and daily duties
- Focusing on detail and precision to become successful in my current position
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Understanding the customer's needs in order to find the best solution to their problem
- Demonstrated excellent communication skills by effectively assisting customers
Education
Bachelor of Arts - Business Management
Washington State University
Pullman, WA05.2023
Skills
- Conflict Management Resolution
- Upbeat and Positive Personality
- Coordination and Planning
- Attention to Detail
- Innovative Thinking
- Data Collection
- Microsoft Office Suite
Timeline
Customer Service Representative
Avista
10.2022 - Current
Bachelor of Arts - Business Management
Washington State University
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