Beverly I. Castelazo
Hesperia,CA
Overview
21
21
years of professional experience
Work History
Scheduler
Capstone Fire Safety Management
Escondido, CA
03.2024 - 12.2024
- Scheduling crews for several divisions within the company and dispatching to several different parts of the United States.
- Booked flights, rental cars and hotels for all crews.
- Created jobs in the system for all divisions and assigned crews in the system as well.
- Closed previous jobs as well as fire events in the system.
- Reviewed and corrected all tickets daily for said jobs.
- Provided weekly summary of all hotel bookings to our Billing/Finance Department.
- Input weekly schedules and dispatched to each employee.
- Maintained a high level of communication with all Battalion Chiefs, all crew members as well several customers such as SDGE (San Diego Gas & Electric), SCE (Southern California Edison) and several insurance customers.
- Worked on call every other weekend and often took calls in off hours and booked any crew needs.
Shift Lead
BJ’s Health Foods
Victorville, CA
02.2022 - 11.2023
- Attended and greeted all customers upon entry with an excellent level of customer service.
- Ring up customers.
- Stock shelves in a correct and organized manner.
- Extensive knowledge of supplements that we sell as well as their benefits.
- As shift lead balance all drawers at the end of the day, ensure all monies balance and prepare for deposit.
- Problem solving and back tracking through the day’s transactions to find any errors that prevent end of day balancing to be complete and balanced.
CSR III
City of San Bernardino Water Dept.
San Bernardino, CA
03.2011 - 12.2019
- Right hand to department supervisor.
- In charge of handling frontline supervisor calls as well as in person requests.
- Manage crew of about 20 customer service representatives including supervising their duties, lunch and break schedules.
- Balance all daily monies and prepare deposit for bank pickup.
- Assist and verify all representatives tills.
- Assist with taking calls or in person customers when calls backlogged or extended line in office.
- Provide feedback of representatives for their annual evaluations.
- Sit on interview panels for new employee recruiting.
- Train incoming representatives.
- Troubleshoot any mail processor issues prior to calling in IT.
- Held a seat on the employee association board as the secretary and assisted with the note taking, keeping of the minutes and agendas, budgeting and accounting for the association.
- Also have experience in Refuse which was part of the Water Department when I was first hired, including rolloff work orders, bin services (setting up continuous weekly services), residential service work orders, account review with customers and assist with any customer inquiries.
Front End Manager
Vallarta Supermarkets
Victorville, CA
12.2005 - 03.2011
- Serve customers in a timely and friendly manner.
- Supervise and manage a firm schedule of a team of approximately 60 employees.
- Verify and authorize payroll and government checks.
- Receive complaints in English and Spanish in person and by telephone from customers regarding a wide variety of concerns within the store.
- Oversee returns and exchanges.
- Maintain and balance cash register when needed.
- Open and close store.
- Take acco of employee evaluations.
- Prepare and arrange fluctuating prices on items throughout the store on ad-change days.
Bilingual 411 Operator
Verizon
Victorville, CA
11.2003 - 09.2004
- Handled a high volume of 411 calls under pressure in English and Spanish.
Inspector
Speedycut Inc.
Adelanto, CA
07.2003 - 10.2003
- Inspect, stamp and package fiberglass blades for shipping.
- Worked in producing fiberglass blades.
Timeline
Scheduler
Capstone Fire Safety Management
03.2024 - 12.2024
Shift Lead
BJ’s Health Foods
02.2022 - 11.2023
CSR III
City of San Bernardino Water Dept.
03.2011 - 12.2019
Front End Manager
Vallarta Supermarkets
12.2005 - 03.2011
Bilingual 411 Operator
Verizon
11.2003 - 09.2004
Inspector
Speedycut Inc.
07.2003 - 10.2003
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