Overview
Work History
Education
Skills
Timeline
Generic

Beverly Irvin

TULSA,OK

Overview

12
12
years of professional experience

Work History

Secretary

AA&D Trucking LLC
07.2019 - Current
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Completed accurate daily report documents, memos and invoices.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Recorded expenses and maintained accounting records.
  • Entered data into [Software] system and updated customer contacts with information to keep records current.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Reviewed and balanced daily bank deposits and deposit report.
  • Recorded daily financial transactions using Quickbooks and handled payments of accounts.

Retail Sales Associate

Dillards Department Store
07.2021 - 08.2023
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Issued receipts and processed refunds, credits or exchanges.
  • Opened and closed store independently and prepared nightly bank drop for manager.

PSE Clerk

United Postal Service
11.2018 - 01.2019
  • Sorted mail according to size, shape, and destination.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Provided service and sales to walk-in customers.
  • Used automated mail processing equipment to sort and collate mail.

Customer Service Representative

Legal Shield
04.2011 - 07.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Beggs High School
Beggs, OK

Skills

  • Verbal and Written Communication
  • Accounts Payable and Accounts Receivable
  • Office Staff Leadership
  • Administering Payroll
  • Business Correspondence
  • Payments Posting
  • Account Reconciliations Knowledge
  • Microsoft Office

Timeline

Retail Sales Associate

Dillards Department Store
07.2021 - 08.2023

Secretary

AA&D Trucking LLC
07.2019 - Current

PSE Clerk

United Postal Service
11.2018 - 01.2019

Customer Service Representative

Legal Shield
04.2011 - 07.2018

Beggs High School

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Beverly Irvin