Beverly Jackson
Folsom ,USA
Summary
Patient care tech with 10+ years experience. Areas of expertise include elderly and children. Skilled cashier with experience in the retail industry.
Experienced customer service professional with strong leadership and relationship-building skills.
Authorized to work in the US for any employer.
Comfortable using CRM systems, call center software, and basic troubleshooting
Proficient with computers, email, and online tools
Able to work independently in a remote environment
Overview
17
17
years of professional experience
1
1
Certification
Work History
Caregiver / Elder Care Provider
Santiago Llull
Covington, La
05.2024 - 11.2026
- Delivered compassionate, dependable care while maintaining professionalism and confidentiality
- Communicated clearly with clients and families to address needs and concerns
- Managed schedules, reminders, and daily tasks with strong attention to detail
- Resolved issues calmly and efficiently in high-stress situations
- Built long-term trust through reliability, patience, and excellent interpersonal skills
- Adapted quickly to changing needs while working independently
Caregiver
Acumen Fiscal Agency
Covington, LA
04.2019 - 08.2019
- Provided full assistance to my patient. Including showering, feeding, toileting, grooming, light housekeeping, laundry, transporting to and from physical, occupational, and speech therapy. Administered medication, played games.
Photographer/Sales Associate
Mom365
Covington, LA
11.2018 - 04.2019
- Photographed new born babies in hospitals. Handled the babies with professionalism. Incorporated props into photos, edited photos, took credit/debit payments for packages. Did top down selling and offered the best packages to my families.
Sitter/Caregiver
Self-Employed
Covington, LA
01.2017 - 08.2018
- Provided social interaction and played games such as bingo and card games. Meal preparation, light housekeeping, errands, transportation to and from appointments.
Sales Associate
Forever 21
Mandeville, LA
11.2015 - 03.2016
- Responsibilities Handled face to face sales of merchandise. Kept the front end nice and neat, processed payments for merchandise with 100% accuracy, strong team leader when needed to assist with customers and staff.
Direct Staff Worker
Community Connections Inc
Bogalusa, LA
07.2014 - 10.2015
- Organized and engaged in recreational activities such as games and puzzles for elderly patient. Dressed patient and assisted with toileting. Communicated openly with patients children about daily activities and behaviors. Administered medications and kept appropriate records. Assisted patient with grooming, meals, and daily house care. Transported patients to and from appointments and with other errands.
Manager/ Cashier
Walmart
Covington, LA
03.2012 - 09.2015
- Assisted customers with questions, purchases, and returns
- Delivered friendly, efficient service in a high-volume retail environment
- Handled cash and electronic transactions accurately
- Resolved customer concerns to ensure positive experiences
- Worked collaboratively to meet customer satisfaction goals
Customer Service Representative
General Dynamics
Bogalusa, LA
01.2013 - 06.2014
- Effectively managed a high-volume of inbound customer calls with tact and professionalism. Addressed and resolved customer complaints empathetically and professionally. Gathered and verified all required customer information. Defused volatile customer situations calmly and courteously. Acted professionally and patiently when addressing negative customer feedback. Met or exceeded typing speed of 20WPM
Clinical Associate
Magnolia Behavioral Healthcare
Bogalusa, LA
06.2009 - 01.2012
- Organized forms, made photocopies, filed records and prepared correspondence and reports. Reviewed medical records for completeness and filed records in alphabetic and numeric order. Added new material to file records and created new records. Assisted with receptionist duties, file organization and research and development. Entered numerical data into databases in a timely and accurate manner. Organized and engaged in recreational activities such as games and puzzles. Encouraged good behaviors using the positive reinforcement method. Made nutritious breakfasts, lunches, and snacks for the patients.
Education
High School Diploma -
Bogalusa High School
Bogalusa, LA05.2007
Skills
- CNA (5 years)
Certification
CPR/First Aid Certified April 2019 to April 2021
Additional Information
SKILLS Quick learner Self-motivated Proficient in cash management Extremely organized Creative problem solver Team leadership Exceptional communication skills
Timeline
Caregiver / Elder Care Provider
Santiago Llull
05.2024 - 11.2026
Caregiver
Acumen Fiscal Agency
04.2019 - 08.2019
Photographer/Sales Associate
Mom365
11.2018 - 04.2019
Sitter/Caregiver
Self-Employed
01.2017 - 08.2018
Sales Associate
Forever 21
11.2015 - 03.2016
Direct Staff Worker
Community Connections Inc
07.2014 - 10.2015
Customer Service Representative
General Dynamics
01.2013 - 06.2014
Manager/ Cashier
Walmart
03.2012 - 09.2015
Clinical Associate
Magnolia Behavioral Healthcare
06.2009 - 01.2012
High School Diploma -
Bogalusa High School