Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Beverly James

Lewisville,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Diligent COVID-19 Contact Tracer lends expert assessment and monitoring for patients and close contacts. Detail-oriented approach to assessing, tracking and managing complex health surveys and exposure data. Adept at maintaining and organizing daily interactions with affected persons, providing education and information regarding mandated policies and recommended measures. Expert navigation of complex contact-tracing software, systems and policy to safely streamline healing process.

Overview

13
13
years of professional experience

Work History

COVID-19 Response Frontline Case Investigator

Fortuna BMC
04.2021 - 10.2023
  • Contacted people exposed to individuals with COVID-19, assessed symptoms and referred for testing.
  • Coordinated with public health and local facilities to support isolation and quarantine of individuals.
  • Reached out to people newly diagnosed with COVID-19 to determine contact histories and potential exposures.
  • Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.
  • Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
  • Provided educational and informational resources regarding isolation policies and quarantine measures.
  • Targeted specific community groups with wellness and disease management information.

Customer Service Agent

Christus Health
12.2014 - 04.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Educated customers about billing, payment processing and support policies and procedures.

Front Desk Receptionist

Calvary Health Care
03.2013 - 12.2014
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Collected room deposits, fees, and payments.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Call Center Representative

Econetwirelss, Omni Contact (Zimbabwe)
06.2010 - 02.2012
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Education

Computer And Information Studies

Speciss College
Harare , (Zimbabwe)

High School Diploma -

Girls High School
Harare ,(Zimbabwe)
12.2003

Skills

  • Data Collection
  • Appointment Scheduling
  • Product Knowledge
  • Data Entry
  • Scheduling
  • Paperwork Processing
  • Information Security
  • Account Updating
  • Call Management
  • Account Management

Languages

English
Full Professional

Timeline

COVID-19 Response Frontline Case Investigator

Fortuna BMC
04.2021 - 10.2023

Customer Service Agent

Christus Health
12.2014 - 04.2021

Front Desk Receptionist

Calvary Health Care
03.2013 - 12.2014

Call Center Representative

Econetwirelss, Omni Contact (Zimbabwe)
06.2010 - 02.2012

Computer And Information Studies

Speciss College

High School Diploma -

Girls High School

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Beverly James