BEVERLY JAMES
CULLOWHEE,NC
Summary
Front Office Supervisor with over 25 years of extensive experience in healthcare and customer service, excelling in managing front desk operations and enhancing patient interactions. Demonstrates proficiency in medical terminology, EMR management, and compliance with industry standards, fostering a collaborative and supportive team environment. Passionate about leveraging advanced communication skills and compassionate care to continually improve clinic efficiency and patient satisfaction.
Overview
25
25
years of professional experience
Work History
Receptionist
Wilson Gas Company
Cashiers, US
03.2020 - 06.2024
- Efficiently managed front desk operations, ensuring smooth customer interactions and timely payments.
- Facilitated seamless customer service by addressing inquiries on services and product offerings.
- Generated accurate invoices and estimates, enhancing financial transparency and customer trust.
- Cultivated enduring customer relationships, contributing to repeat business and positive referrals.
Receptionist
Dr. Scott Baker
Highlands, North Carolina
02.2018 - 03.2020
- Efficiently managed front office operations, ensuring seamless patient interactions.
- Scheduled appointments and processed prescription requests, enhancing patient satisfaction.
- Distributed invoices and medical documents, maintaining organized and accessible records.
- Coordinated the exchange of medical records with hospitals, ensuring comprehensive patient care.
- Cultivated strong patient relationships, fostering trust and long-term engagement.
Home Health Aide
My Choice Home Care
Highlands, North Carolina
10.2014 - 12.2017
- Managed and administered client medications according to prescribed schedules.
- Provided direct, personal care, including bathing, dressing, and grooming.
- Assisted with activities of daily living, feeding, and going to the bathroom.
- Provided transportation to medical and personal appointments, and errands.
- Monitored the patient's health and reported daily.
Sometimes, living with patients for a week at a time.
Front Office Supervisor
Mountain Area Family Medicine
Cashiers, NC
11.1999 - 09.2014
- Supervised front office operations, ensuring seamless patient interactions and efficient workflow.
- Reduced patient wait times by optimizing scheduling protocols, enhancing clinic efficiency.
- Managed electronic medical records, ensuring compliance with EMR, OSHA, and HIPAA standards.
- Handled billing and financial transactions, maintaining accuracy in invoices and deposits.
- Promoted a supportive team environment, fostering collaboration and patient satisfaction.
Education
DIPLOMA -
Blue Ridge School
Glenville, NC01.1996
Skills
- Customer Service
- Telephone Etiquette
- Medical Terminology
- EMR
- HIPPA
- OSHA
- Compassionate
- Dependable
- Medical coding experience
References
References available upon request.
Timeline
Receptionist
Wilson Gas Company
03.2020 - 06.2024
Receptionist
Dr. Scott Baker
02.2018 - 03.2020
Home Health Aide
My Choice Home Care
10.2014 - 12.2017
Front Office Supervisor
Mountain Area Family Medicine
11.1999 - 09.2014
DIPLOMA -
Blue Ridge School