Beverly Jayne
Millbrook,Al
Summary
Diligent and proficient and upbeat professional offering 40-years record in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player.
Overview
11
11
years of professional experience
Work History
Medical Bill Review
Optum
Montgomery, AL
12.2019 - Current
- Performs tasks based on established procedures
- Uses data organizing and coordination skills to perform business support or technical work.
- Proficiency within range of analytical or operational processes.
- Completes work with limited supervision
- Works within practices and procedures.
Customer Service Supervisor
Imperial Mailbox Systems
Millbrook, AL
10.2015 - 09.2019
- Prepared, completed and processed customer account orders, invoices and shipping.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Updated Business Works system with order specifics and customer details, preferences and billing information.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Lead Customer Service Associate
Academy Sports + Outdoors
Prattville, AL
09.2013 - 11.2015
- Assisted customers with completing quick and efficient sales transactions.
- Diminished financial discrepancies and managed monetary transactions, and credit card transactions.
- Exceeded team goals and collaborated with staff to implement customer service initiatives.
- Met or exceeded revenue objectives by promoting special of the month to customers during service.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Education
Some College (No Degree) - Business Administration And Management
Brevard Community College
1519 Clearlake Rd, Cocoa, FL 32922High School Diploma -
Merritt Island High School
Merritt Island, FL06.1984
Skills
- Shipping and receiving understanding
- Customer relations & Customer support & Customer service
- Cross-functional collaboration
- Call center experience
- Analyst, Medical Bill Review
- Performance assessments & Employee training & coaching
- Recruiting and Hiring
- Statistical and operational analysis
- Financial analysis
- Accounts payable and receivable
References
Patty Weddel 1477 S Jasper St, Aurora, CO 80017 (719) 838-7130
Jennifer Haskell 339 W. 6th St, Prattville, Al 36067 (334) 595-7622
Liz Bush 8513 W Rice Ave, littleton, CO 80123 (719) 838-7057
Additional Information
Asst. Manager/Teller Supervisor- Coloinal Bank / BB&T- 5 yrs experience
Medical bill data & bill entry transcript specialist- Medscripts/ 5 years experience
Timeline
Medical Bill Review
Optum
12.2019 - Current
Customer Service Supervisor
Imperial Mailbox Systems
10.2015 - 09.2019
Lead Customer Service Associate
Academy Sports + Outdoors
09.2013 - 11.2015
Some College (No Degree) - Business Administration And Management
Brevard Community College
High School Diploma -
Merritt Island High School
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