Knowledgeable Administrative/Office Management with comprehensive background in administrative operations across diverse environments. Successfully coordinated office activities, managed schedules, and facilitated communication between departments. Demonstrated proficiency in multitasking and problem-solving, ensuring efficient workflow and high-quality service.
Hi, I’m
BEVERLY JOHNSON
Centreville,VA
Summary
Overview
29
years of professional experience
1
Certification
Work History
Securitas Security
Human Resource Administrative Generalist
09.2024 - Current
Job overview
- Developing job descriptions, screening applications, conducting interviews, and managing the onboarding process for new hires.
- Addressing employee concerns, mediating conflicts, and ensuring compliance with labor laws and regulations.
- Organizing and facilitating training programs for new and existing employees, as well as identifying areas for improvement in employee skills and knowledge.
- Administering employee benefits, processing payroll, and ensuring fair and competitive compensation practices.
- Developing, updating, and enforcing HR policies and procedures, ensuring compliance with all applicable laws and regulations.
- Participating in performance reviews, providing feedback, and working with managers to address performance issues.
U-Haul
Storage Facilities Manager
10.2023 - 09.2024
Job overview
- Interacting with current and prospective tenants, answering inquiries, providing tours, explaining rental agreements, and addressing complaints.
- Promoting the facility's services, selling storage units and related supplies (like boxes and packing materials), and implementing strategies to attract new customers.
- Ensuring the storage units, office space, and common areas are clean and well-maintained, coordinating repairs and maintenance with vendors, and conducting regular inspections.
- Monitoring security systems, enforcing safety protocols, and ensuring the overall security of the facility.
- Handling rent collection, processing payments, managing the facility's budget, tracking expenses and revenues, and preparing financial reports.
- Managing rental agreements, maintaining inventory, preparing reports, and ensuring compliance with company policies and local regulations.
B.F. Saul Hospitality Group
Front Desk Agent and Night Auditor
06.2022 - 04.2024
Job overview
- Welcome each new arrival pleasantly and confirmed reservations and identification.
- Collect room deposits, fees and payments.
- Greet visitors and customers upon arrival, offer assistance and answer questions to build rapport and retention.
- Issue room keys to guests upon check-in and answer questions regarding proper use.
- Answer multi-line phone system and enthusiastically greet callers.
- Take reservations over phone, in person and via computer for guests and provided confirmation information.
- Oversee fast-paced front desk operations and guests' needs at busy facility.
- Assist at front desk when and handled purchases at gift shop.
- Respond swiftly to room requests and other inquiries made via establishment website, email or phone.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Retrieve mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Use internal software to process reservations, check-ins and check-outs.
- Liaise with housekeeping and maintenance staff to address requests and complaints made by guests.
C. Dod Landscaping
Executive Assistant
12.2021 - 06.2022
Job overview
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Used advanced software to prepare documents, reports and presentations.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Worked with senior management to initiate new projects and assist in various processes.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Screened personal and business calls and directed to appropriate party.
- Managed and reviewed filing and office systems.
- Created and managed office systems to efficiently deal with documentation.
- Filed paperwork and organized computer-based information.
- Answered high volume of phone calls and email inquiries.
- Used QuickBooks to produce monthly invoices, reports and other deliverables.
- Took notes and dictation at meetings.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Executed basic banking and bookkeeping tasks.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
My Guys Moving and Storage, Inc.
Manager of Customer Service
02.2019 - 07.2021
Job overview
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Developed service procedures, policies, and standards.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Kept accurate records to document customer service actions and discussions.
- Followed through with client requests to resolve problems.
- Collaborated with upper management to improve customer service processes and support structures company wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Generated customer satisfaction surveys to analyze results into action plans.
- Created and reviewed invoices to confirm accuracy.
- Researched and corrected customer concerns to promote company loyalty.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Ronald McDonald House Charities of Washington, DC
Evening House Manager
03.2016 - 12.2019
Job overview
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Coordinated holiday parties, cocktail parties, and small gatherings for household.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Assisted residents with daily hygiene and living tasks.
- Supervised site investigations reported issues and escalated those that required further assistance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Communicated with delegating nurse to coordinate and complete medical services.
George Mason University
Administrative Assistant/Office Specialist III
09.2014 - 03.2016
Job overview
- Provided administrative support for assessment.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Processed incoming mail, answered phones and greeted and assisted visitors.
- Interacted with vendors to purchase and set up equipment and services.
- Managed relational database to store information for reference, reporting and analysis.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
Solv LLC DBA: Mangi Environmental Group, Inc.
Senior Executive Administrative Assistant
08.1996 - 09.2014
Job overview
- Executed basic banking and bookkeeping tasks.
- Used QuickBooks to produce monthly invoices, reports and other deliverables.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Created expense reports, budgets and filing systems for management team.
- Worked with senior management to initiate new projects and assist in various processes.
- Filed paperwork and organized computer-based information.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president, and executive vice president.
- Uphold strict timetables by maintaining accurate, balanced calendars.
Education
Albert Einstein High SchoolKensington, MD
High School Diploma
University Overview
Northern Virginia Community CollegeAnnandale, VA
Some College Courses from Business Management
University Overview
Skills
- Room assignments
- Conflict Resolution
- Decision-Making Abilities
- Conference and Meeting Planning
- Hospitality service expertise
- Administrative support
- Time management
- Cash Handling
- Guest services
- Problem-solving skills
- Corporate branding
- Reporting capabilities
- Training and mentoring
- Automated Telephone Systems
- Registration Processing
- Housekeeping
- Office administration
- Records maintenance
- Calendar management
- Report preparation
- Meeting coordination
- Expense reporting
- Travel arrangements
- Problem-solving
- Attention to detail
- Multitasking
- Team collaboration
- Customer follow-up
- Verbal and written communication
- Maintaining confidentiality
- Client communication
- Phone etiquette
- Documentation and recordkeeping
- Scheduling appointments
- Cash management
- Task prioritization
- Microsoft Office Suite
- Billing and invoicing
- Schedule management
- Budget support
Certification
- Hospitality and Hotel Management, Career Technical Institute, 03/01/23
- Outstanding Customer Service Certificate, George Mason University, 01/01/17
- Certified Quickbooks Pro, Skillforce, 01/01/12
- Certified Events Planning Coordinator, Arts of New York, 01/01/09
- ABC Liquor Manager - Key Holder, B.F Saul Hospitality Group, 01/01/22
- Certified - Completion of Adult and Pediatric First Aide/CPR/ AED Certification, 01/01/22
Accomplishments
Accomplishments
- Provided hotel guests with a weekly list of resort activities at check-in which resulted in a 75% decrease in front desk calls.
- Mentored newly hired individuals in company processes and procedures which alleviated employee turnover by 55%.
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
Professional Associations And Volunteer Experience
Professional Associations And Volunteer Experience
- The Joseph Newell Center for Change, Washington, DC, Board of Directors
- Hoop It Up, Washington, DC, Responsible for operating the registration table and hand out event packets.
- Hoop Dream, Washington, DC, Responsible for operating the registration table and assist with event activities.
- Susan G. Komen Breast Cancer Foundation, Washington, DC, Responsible for registration table and handing out event packets.
- Ronald McDonald House Charities of Washington, DC, Washington, DC, Responsible for light house chores and covered the front desk to answer phones and greet guests.
- Meal on Wheels, Loudoun County, VA, Deliver meals to the elderly.
Timeline
Human Resource Administrative Generalist
Securitas Security
09.2024 - Current
Storage Facilities Manager
U-Haul
10.2023 - 09.2024
Front Desk Agent and Night Auditor
B.F. Saul Hospitality Group
06.2022 - 04.2024
Executive Assistant
C. Dod Landscaping
12.2021 - 06.2022
Manager of Customer Service
My Guys Moving and Storage, Inc.
02.2019 - 07.2021
Evening House Manager
Ronald McDonald House Charities of Washington, DC
03.2016 - 12.2019
Administrative Assistant/Office Specialist III
George Mason University
09.2014 - 03.2016
Senior Executive Administrative Assistant
Solv LLC DBA: Mangi Environmental Group, Inc.
08.1996 - 09.2014
Northern Virginia Community College
Some College Courses from Business Management
Albert Einstein High School
High School Diploma
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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