Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Accomplishments
References
Timeline
Generic

Beverly Jones

Arlington,TX

Summary

Dependable healthcare associate with two years of experience working in a high-volume pediatric clinic. As a Medical Receptionist my job is to interact with the patients and their families, check patients in/out, answer phones, schedule appointments, and maintain the organizational of the medical office. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Mint Dentistry
Plano, TX
04.2024 - Current
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Explained policies and procedures to visitors.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Drafted professional business documents, spreadsheets and correspondence.

Substitute Teacher/Cafeteria Worker

International Leadership of Texas
08.2018 - 11.2021
  • Take attendance, classroom management
  • Follow instructions regarding assignments
  • Cafeteria Worker, operate cash register, prepared meals, stock, serve students and staff members, and clean cafeteria

Medical Receptionist

Rainbow Children's Clinic
10.2016 - 04.2018
  • Greet patients and families, check patients in/out
  • Verify insurance, collect copayment, schedule appointments, process medical records request

Assistant Director

Peaceful Images Child Development Center
Lancaster, TX
12.2004 - 03.2007
  • Developed and managed a team of 10 employees to ensure efficient operations of the organization.
  • Implemented policies and procedures to ensure compliance with federal, state and local laws.
  • Created and maintained reports on operational performance metrics.
  • Monitored staff performance, provided feedback and conducted annual reviews.
  • Provided guidance to departmental staff in resolving customer complaints.
  • Analyzed data from multiple sources to identify trends and develop strategies for improvement.
  • Conducted training sessions on new processes or products for internal staff members.
  • Assisted in developing strategic plans to meet organizational goals and objectives.
  • Led weekly meetings with department heads to review progress towards project milestones.
  • Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
  • Developed protocols for handling confidential information within the organization.
  • Ensured compliance with safety regulations among all personnel.
  • Identified areas of opportunity for cost savings initiatives across departments.
  • Collaborated with other departments to improve interdepartmental communication.
  • Established standards of excellence for customer service delivery throughout the organization.
  • Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
  • Facilitated regular cross-functional meetings between teams to ensure alignment on objectives.
  • Oversaw employee relations issues such as grievances, disciplinary actions and terminations.
  • Managed schedules by completing work accurately and on time.
  • Cultivated and maintained relationships to promote positive work culture.
  • Directed special projects and daily operations.
  • Monitored team compliance with safety and health guidelines.
  • Handled incoming and outgoing mail, email and faxes.
  • Mentored new employees on industry practices and business operations.
  • Managed staff, financials and key performance indicators to facilitate business operations.
  • Coached and guided direct reports on day-to-day operations and company policies and procedures.
  • Produced and distributed memos, newsletters and other forms of communication.
  • Generated reports to review data and issue corrective actions for improvements.
  • Supported work-life balance to improve staff morale.
  • Oversaw recordkeeping and reporting efforts to satisfy document processing guidelines.
  • Developed department performance goals and methods for achieving milestones.
  • Oversaw purchasing and inventory to retain physical assets.

Education

Working on Bachelor's - Bachelors of Science Management with Certificate in Leadership

University of Phoenix
06.2024

Diploma - Medical Office Administration

Concorde Career College
12.2016

High School Diploma -

Wilmer-Hutchins High School
Dallas, TX
05-1988

Skills

  • Answering phones
  • Verifying insurance
  • Collect copayment
  • Schedule appointments
  • Call/missed appointments
  • Medical records request
  • Organizational skills
  • Assist providers when needed
  • Update patient demographics
  • HIPPA
  • NextGen
  • EClinicalWorks
  • Initiative-taking
  • Confidentiality handling
  • Call Routing
  • Spreadsheet tracking
  • Mail Sorting
  • Office Administration
  • Clerical Support
  • Administrative Support
  • Office Organization
  • File Organization
  • Departmental support
  • Guest Relations
  • Mail distribution
  • Appointment confirmation
  • Customer Service
  • Correspondence typing
  • Listening Skills
  • Problem-solving skills
  • Basic accounting
  • Business Administration
  • Hospitality services
  • Oral and writing communication
  • Office Management
  • Multi-Line Telephone Systems
  • Telephone Etiquette
  • Verbal and written communication
  • Scheduling appointments
  • Word Processing
  • Complex Problem-Solving

Personal Information

Title: Front Desk Medical Receptionist

Certification

  • I have a license BLS/CPR

Accomplishments

  • Graduated from Concorde Career College-Diploma
  • Earn badges from University of Phoenix courses related to Business Management

References

References available upon request.

Timeline

Front Desk Receptionist

Mint Dentistry
04.2024 - Current

Substitute Teacher/Cafeteria Worker

International Leadership of Texas
08.2018 - 11.2021

Medical Receptionist

Rainbow Children's Clinic
10.2016 - 04.2018

Assistant Director

Peaceful Images Child Development Center
12.2004 - 03.2007

Working on Bachelor's - Bachelors of Science Management with Certificate in Leadership

University of Phoenix

Diploma - Medical Office Administration

Concorde Career College

High School Diploma -

Wilmer-Hutchins High School

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Beverly Jones