Beverly Jones
Humble,TX
Summary
Experienced professional skilled in customer service, digital marketing, and operational management, with a strong background in caregiving and personal support roles. Demonstrates a proven ability to enhance customer experiences, streamline operations, and foster positive relationships with clients and families. Adaptable and compassionate, with a commitment to improving the well-being and satisfaction of those served.
Overview
20
20
years of professional experience
1
1
Certificate
Work History
Nanny/Babysitter
Urban Sitter
Humble, TX
11.2023 - Current
- Engaged with children on individual basis to build positive, trusting relationships.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Encouraged safe, positive behavior by redirecting children to take positive action.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Communicated regularly with families regarding daily events and any concerns that may arise.
Spa Manager
Best of Massage
Humble, TX
04.2022 - 09.2023
- Directed staff recruitment and supervision, managed operation budgets, facilitated sales and promotional activities.
- Spearheaded creation and implementation of programs focused on key-client business needs. Created menus of treatments and packages that were attractive to customers.
- Provided exceptional customer service through personal contact with guests before, during and after their visit to the spa.
- Performed basic accounting duties such as payment collection, bank and drawer reconciliation and internal audits to keep finances on track.
- Applied marketing, networking, and interpersonal skills to build practice and loyal clientele.
- Managed social media presence on Instagram, Facebook and LinkedIn to drive new business.
Licensed Massage Therapist
Burke Williams
Santa Monica, CA
02.2009 - 10.2021
- Monitored client progress throughout their course of treatment and adjusted plans accordingly if necessary.
- Assessed client needs and developed individualized treatments plans to address the specific health needs of each client.
- Regularly attended professional development workshops and seminars to stay current with industry trends and techniques.
- Applied knowledge of anatomy, physiology, and kinesiology to identify and effectively treat areas of tension and discomfort.
- Communicated effectively with clients regarding their current condition as well as any changes observed during the course of treatment.
Licensed Massage Therapist
Dubunne Spa
Hawthorne, CA
09.2008 - 03.2009
- Performed therapeutic massages of soft tissues and joints using hands, fingers, forearms, elbows or massage devices.
- Maintained detailed client records, including treatment notes and health history, ensuring confidentiality and compliance with HIPAA regulations.
- Customized treatment strategies based on patient body composition, goals and comfort.
- Managed scheduling and client appointments using online booking software, ensuring efficient workflow and client satisfaction.
- Adhered to professional ethics and conduct, maintaining a positive and respectful relationship with clients and colleagues.
Customer Service Representative
Universal Student Housing
Los Angeles, CA
05.2005 - 04.2008
- Addressed email inquiries with efficiency and accuracy. Implemented scheduling adjustments to meet project deadlines.
- Assessed family environments during interviews to ensure positive experiences for home-stay students.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Facilitated cross-border client transactions.
- Crafted recurring newsletter, distributed each month to clientele and student body.Collaborated with USC and UCLA as student advocate.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.Updated databases with new and modified customer data.
Education
Associate of Applied Science - Business Administration And Management
Los Angeles Southwest College
Los Angeles, CA06-2006
Some College (No Degree) - General Studies
Santa Monica College
Santa Monica, CA03-2005
Certification in Massage Therapy -
Kaplan University-Davenport Campus
Los Angeles, CA12.2004
High school diploma -
Bellflower High School
Bellflower, CA06.2002
Skills
- Guest Relations Expertise
- Payroll Management
- Effective Interview Practices
- Operational Management Experience
- Proficient Dispute Resolution
- Comprehensive Facilities Oversight
- Detail-Oriented Planning
- Strong Written Communication
- Business process optimization
- Customer service
- Caregiving
- Digital Marketing
Accomplishments
- Employee of the month
- Most Empathetic Employee
- Attendance Recognition
- Loyal Employee over !0yrs
Certification
Professional:
Dr. Lea Johnson (323) 350-6124
Novia Houston (240) 422-9972
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Nanny/Babysitter
Urban Sitter
11.2023 - Current
Spa Manager
Best of Massage
04.2022 - 09.2023
Licensed Massage Therapist
Burke Williams
02.2009 - 10.2021
Licensed Massage Therapist
Dubunne Spa
09.2008 - 03.2009
Customer Service Representative
Universal Student Housing
05.2005 - 04.2008
Professional:
Dr. Lea Johnson (323) 350-6124
Novia Houston (240) 422-9972
Associate of Applied Science - Business Administration And Management
Los Angeles Southwest College
Some College (No Degree) - General Studies
Santa Monica College
Certification in Massage Therapy -
Kaplan University-Davenport Campus
High school diploma -
Bellflower High School
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