Beverly Jones

Seasoned Security Training Manager with a proven track record at Island View Casino, adept in course planning and training oversight. Expert in employing innovative training methods and a deep understanding of employment law to enhance team efficiency and competency. Successfully developed and executed training materials, significantly improving skills gaps within security teams.

• Implemented systems for tracking employee certifications and qualifications across departments.
• Collaborated with department heads to design effective learning strategies that support organizational goals.
• Maintained corporate responsibility by staying up-to-date with laws affecting human resource training programs.
• Analyzed data to evaluate effectiveness of current training program offerings.
• Developed testing and evaluation procedures to drive effective outcomes.
• Conducted evaluations of training courses to uncover areas in need of improvement.
• Maintained records of employee participation in all training activities.
• Coordinated with managers to identify skill or knowledge gaps and implement training needs.
• Developed training materials, including manuals, guides and handouts.
• Mentored team members to succeed and advance within department and company.
• Monitored training costs to maintain training budget.
• Maintained comprehensive database to track training, certifications and qualifications.
• Developed new training programs in compliance with company and government standards.
• Monitored progress of trainees through feedback from managers and supervisors.
• Provided coaching and mentorship programs for staff members.
• Organized and coordinated training sessions for new employees.
• Developed instructional materials such as presentations, videos, simulations and online courses.
• Designed training schedules for new and existing employees.
• Led training classes and recorded instruction for later use.
• Implemented training improvements to achieve desired results.
• Oversaw training courses and promotional paths for professionals and leaders.
• Assisted with customer requests and answered questions to improve satisfaction.
• Maintained updated knowledge through continuing education and advanced training.
• Updated and maintained databases with current information.
• Completed day-to-day duties accurately and efficiently.

• Trained newly hired security personnel on company policies and procedures.
• Performed data entry tasks related to incident reports, employee time cards and other administrative duties.
• Responded immediately to incidents, illegal activities or emergency situations.
• Advised personnel about accidents, weather conditions or other hazards.
• Used radio, phone or computer to direct crews and other field units to appropriate sites.
• Monitored and authorized entrance and departure of employees and visitors to guard against theft and maintain security of premises.
• Responded promptly to emergency situations, such as medical emergencies or fires, dispatching appropriate personnel in a timely manner.
• Dispatched security guards according to shift schedules and ensured that all posts were adequately staffed at all times.
• Handled emergency phone calls calmly and obtained pertinent information with composed approach.
• Ensured compliance with local laws related to fire prevention and public safety regulations.
• Assisted with access control by verifying visitors' identification and granting access as necessary.
• Communicated regularly with security personnel to ensure safety protocols were followed.
• Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
• Answered telephone calls to take messages, respond to questions and provide information during non-business hours.
• Coordinated with law enforcement agencies in response to reported crimes and other security-related incidents.
• Assigned security personnel to various posts, ensuring adequate coverage of the premises.
• Monitored CCTV surveillance systems and responded to alarms.
• Participated in ongoing professional development opportunities related to public safety topics.
• Circulated among visitors, patrons or employees to preserve order and protect property.
• Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
• Used radio, telephone and computer system to update first responders with new information.
• Collected pertinent information from callers to disseminate to responding units or agencies.
• Collaborated with other departments, such as maintenance or housekeeping staff, regarding safety issues or changes that might affect security operations.
• Worked effectively in team environments to make the workplace more productive.
• Operated equipment and machinery according to safety guidelines.
• Utilized various software and tools to streamline processes and optimize performance.
• Identified needs of customers promptly and efficiently.
• Conducted testing of software and systems to ensure quality and reliability.