MS Outlook
Hi, I’m
Beverly Kearbey
SR Human Resource Specialist
St Louis,MO
Summary
Seasoned Human Resources Specialist with extensive experience supporting personnel across Fortune 500 companies as well as government agencies, excelling in HR database management and regulatory compliance. Proven track record in enhancing customer satisfaction through effective problem-solving and interpersonal communication. Committed to maintaining confidentiality and delivering exceptional customer service while meeting service deadlines. Adept at fostering a collaborative team environment and driving continuous improvement initiatives to optimize service delivery.
Overview
25
years of professional experience
Work History
Dept of Veterans Affairs (REMOTE)
Sr. Human Resource Specialist (Technical Review)
10.2010 - 03.2025
Job overview
- Managed approximately 90 emails, IM's, faxes and calls per day from customers within and outside the VA.
- Updated and maintained databases with current information.
- Provided independent and sound judgment to perform complex, sensitive project work characterized by a high degree of difficulty related to the Technical Review Management of Personnel Actions Request (PAR) within the Human Resources Management Service applicable database (HR Smart).
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensured tasks were completed on schedule and deadlines were met.
- Conducted research and completed analysis to recommend improvements regarding all HR Smart functional areas.
- Utilized policies and procedures to ensure that technical provisions are adhered to within HR Smart, which directly affect the regulatory correctness, compliance with standards, and responsiveness of HR Services.
- Responsible for reviewing and entering Remedy help tickets for all issues, including complex accession issues, pay discrepancies, corrections, benefits, and their corrections.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided excellent service and attention to customers when face-to-face on Teams or Zoom or through phone conversations.
- Identified needs of customers promptly and demonstrated my strong problem-solving skills by resolving their issues efficiently and effectively, which helped tremendously in relationship building.
- Worked with cross-functional teams in other states to develop customized reporting tools that provided valuable insights into current resource usage patterns of people, informing future strategic decisions.
- Mentored junior staff members in effective resource management strategies, fostering a culture of continuous improvement throughout the organization.
- Prioritized and organized tasks to efficiently accomplish service goals and meet my deadlines daily.
Dept of Veterans Affairs
Contact Service Representative (Pharmacy)
08.2009 - 10.2010
Job overview
- Collaborated with cross-functional teams to ensure seamless service delivery to clients.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Provided ongoing support and guidance to junior Contract Service Representatives, fostering a culture of collaboration and professional growth.
- Maintained accurate records of contracts, ensuring full compliance with company policies and legal requirements.
- Implemented innovative solutions to address client needs, leading to repeat business and strong client relationships.
- Consistently met (150 calls per day) or exceeded performance metrics established by management, demonstrating strong work ethic and commitment to excellence.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Sought ways to improve processes and services provided.
- Served as an exemplary representative of the company, exhibiting professionalism and dedication to providing top-notch customer service.
- Supported contact center operations by consistently meeting or exceeding established performance metrics such as handle time, first-call resolution, and customer satisfaction scores.
- Participated in ongoing professional development opportunities to continuously improve skills and knowledge in the field of customer service.
- Adhered to company policies and procedures when assisting customers with sensitive information or complex issues.
- Efficiently collected required information from customers, accurately inputting data into company systems for processing.
- Assisted colleagues with challenging situations as needed, sharing expertise and promoting teamwork within the contact center environment.
A.G. Edwards & Sons
Associate IT Analyst
01.2004 - 04.2008
Job overview
- .Maintained, collected, and distributed candidate profiles to appropriate team members for hiring decisions.
- Administrator for the Technology Group Employee Database (TGED).
- Worked effectively in team environments to make the workplace more productive.
- Updated and maintained databases with current information.
- Generated monthly IT Division People Dashboard for senior-level management approval.
- Created inventory reports.
- Input new employees and contractors/consultants into the Learning Management System (LMS) for AGE University, School of Technology so they could begin taking their needed classes.
- Responded to questions and inquiries pertaining to the LMS system as the system administrator.
- Provided administrative maintenance to TGED on a daily basis by inputting changes, corrections, additions, and deletions, which totaled around 20-25.
- Produced monthly metrics showing hires, separations, and the different job family levels by department over the years.
- Coordinated with managers and candidates in scheduling interviews for perm/contractor positions which averaged to around 10 interviews a day.
- Reviewed and analyzed computer printouts and performance indicators to locate code problems and correct errors.
- Completed day-to-day duties accurately and efficiently.
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Collaborated with cross-functional teams to gather requirements for system enhancements.
A.G. Edwards & Sons
Secretary II
01.2000 - 12.2003
Job overview
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Managed and published several different databases.
- Worked on special projects both firm-wide (Organizational
Development) and departmental (grievances and ideas). - Responsible for administrative duties of the Production Control Department answering to the Division Chief.
- Supported a departmental staff of 100.
- Managed the Change Calendar document and acted as Backup Administrator for the communication system.
- Planned and coordinated special functions for department.
- Published current copies and backups of critical support personnel by electronic media instead of paper, saving thousands of dollars in paper costs, man-hours, and down time.
- Worked on special projects (i.e. Human Capital Management Team, Bureaucracy Bashing Team) by recommendation of Division Director.
- Instructed employees on office equipment to reduce down time, improving productivity, and ensuring understanding of policies and procedures.
- Created monthly metric matrixes by inputting data to spreadsheets for management review.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
Education
Saint Louis Community CollegeSt. Louis, MO
Associate of Arts from Teacher Education/Business Administration
University Overview
- cum laude graduate
- Dean's List [1997-2002]
- Honor Roll [1997-2002]
- [Phi Theta Kappa Honor Society] Member
- Extracurricular Activities: [Salute to Excellence Winner]
Southern Illinois University, CarbondaleCarbondale, IL
Bachelor of Science from Workforce Education, Training & Development
University Overview
- Dean's List [1997-2002]
- Awarded [Cum Laude]
- Honor Roll [1997-2002]
Webster UniversitySt. Louis, MO
MBA from Human Resources Development
University Overview
- Professional Development: [Business Administration]
Skills
HR Database Management
Regulatory Compliance
Time management/Adaptability
Customer Service
Multitasking
Data Entry/Data Analysis
Team Collaboration
Attention to Detail/Editing Proficiency
Interpersonal Communication
Work Prioritization
Strong Problem Solver
Microsoft Office Suite
Timeline
Sr. Human Resource Specialist (Technical Review)
Dept of Veterans Affairs (REMOTE)
10.2010 - 03.2025
Contact Service Representative (Pharmacy)
Dept of Veterans Affairs
08.2009 - 10.2010
Associate IT Analyst
A.G. Edwards & Sons
01.2004 - 04.2008
Secretary II
A.G. Edwards & Sons
01.2000 - 12.2003
Saint Louis Community College
Associate of Arts from Teacher Education/Business Administration
Southern Illinois University, Carbondale
Bachelor of Science from Workforce Education, Training & Development
Webster University
MBA from Human Resources Development
Certification
- Technical Review Training - Feb 2022
- Guide to Processing Personnel Actions (GPPA) Training - Sep 2024
Accomplishments
I was a tremendous asset to the VCL team, as my supervisor asked me if I would be willing to support them due to the large influx of hiring Veteran Crisis Line Responders. Whether it was to quality review the 100+ new hires they were onboarding in a pay period and then getting them pushed on to payroll for processing, or diving into complex record reviews and initiating the cancellations or corrections if necessary; I always expertly worked each action through to completion on time. It seemed like the RSSSU was always in chaos, so I always willingly and graciously took on anything asked of me to help different teams or customers that I did not typically support. Even in the most challenging circumstances, which the RSSSU (5 Pillars under them) has faced many this last year, I have never been one to say, “I'm too busy” or “That's not my job,” but rather I am always first in line to take on whatever is asked, and then some.
I have been told by my supervisor that he considers me a gifted mentor. Three times a week without fail, I gather my Human Resource Assistants (HRAs) and the occasional supervisor to conduct a line-by-line review of work completed and work to be done. This meeting is held on Microsoft Teams since we are all remote and I share my screen so that they can see where the error is. When an error is found, I go to great lengths to explain the “why” thereby ensuring the basic concepts are understood and applied moving forward. When an action is error-free, I exert the same effort affirming all that went right with the action. Additionally, I make a concerted effort to expose team members to functions and responsibilities outside the normal scope of their duties to expand their professional knowledge. My efforts as a mentor have resulted in the timely processing of 900+ actions through pay period 4 (2024) and has expanded the foundational knowledge of Team B (19 personnel). This Earned me "Employee of the Month"!
Software
Word
Excel
Power Point
Teams
Zoom
Many years ago a little in VISIO and ACCESS
Languages
German
Elementary
Similar Profiles
Joyce (Joy) BittnerJoyce (Joy) Bittner
Administrative Assistant to the Director at Okla Dept. Veterans Affairs-Norman Veterans CenterAdministrative Assistant to the Director at Okla Dept. Veterans Affairs-Norman Veterans Center
Barry BolingBarry Boling
IT Specialist at Dept of Veterans AffairsIT Specialist at Dept of Veterans Affairs
Dominique Angela BanksDominique Angela Banks
Senior Advisor at U.S. Dept. of Veterans AffairsSenior Advisor at U.S. Dept. of Veterans Affairs
Kathryn LittonKathryn Litton
Youth Services Specialist- Cliff Cave Branch at St. Louis County LibraryYouth Services Specialist- Cliff Cave Branch at St. Louis County Library
Devin SmithDevin Smith
IT Intern at Saint Louis ZooIT Intern at Saint Louis Zoo