Beverly Keller
Parkton,MD
Summary
Accomplished, detail-oriented professional with exceptional communication, organization, and management skills seeking opportunity to support a dynamic team in fulfilling the organization’s mission. Experience with research-based model of service delivery to people of all backgrounds as well as extensive record keeping. Driven to meet client needs by creating a welcoming environment.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Sales Support Specialist
Cornblatt Associates
06.2022 - Current
- Managed customer accounts, responding to inquiries and resolving customer service issues.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Assisted customers with sales needs such as product, order, invoice, and shipping questions.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Documented customer complaints and completed corrective action requests.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Presented professional image consistent with company's brand values.
- Contributed to event marketing, sales and brand promotion.
- Developed efficient commission tracking and reporting system.
- Created and maintained shared files to meet needs of representatives and customers.
- Planned and arranged displays in showroom to promote products and increase sales.
- Updated company website through clear and efficient updates to marketing vendor.
English Teacher
Carroll County Public Schools, Shiloh Middle
08.1989 - 12.2021
- Designed and implemented assessments to evaluate students progress and provided feedback to improve performance and establish academic success.
- Kept classroom organized, clean, safe and welcoming for students and visitors.
- Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.
- Collaborated with colleagues to design and maintain curriculum and address student and school needs.
- Assisted students and families with wide-ranging needs and experiences.
- Learned new skills and technologies to implement remote and hybrid learning.
- Planned, created, assembled, and maintained teaching resources and materials.
- Compiled county and state required reports and statistics.
Education
Bachelor of Arts - English/Secondary Education
McDaniel College
Westminster, MDMaster of Education - Secondary Education
Towson University
Baltimore, MDSkills
- Sales Support
- Customer Service and Assistance
- Excellent Written and Verbal Communication
- Positive Customer Engagement
- Merchandising and Display
- Effective Customer Communication
- Flexible Hours
- Sales Records Management
Certification
Maryland Department of Education English 5-12; Reading; Administrator I
Timeline
Sales Support Specialist
Cornblatt Associates
06.2022 - Current
English Teacher
Carroll County Public Schools, Shiloh Middle
08.1989 - 12.2021
Bachelor of Arts - English/Secondary Education
McDaniel College
Master of Education - Secondary Education
Towson University
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