BEVERLY KING
Newport,NC
Summary
Dynamic Chief Operating Officer and Clinical Operations Executive with over 15 years of leadership experience in enterprise healthcare, behavioral health, and startup environments. Expertise in scaling national operations includes directing more than 300 clinical programs and managing a workforce of over 3,000 medical and therapy providers while overseeing multi-million-dollar P&L portfolios. Proven track record in driving growth, optimizing care delivery, and implementing AI-driven, value-based care models has resulted in the establishment of high-performing teams across 300 facilities nationwide. A strong history of launching national contact centers and enhancing compliance with Joint Commission, CARF, and CMS standards underscores a commitment to merging clinical acumen with operational strategy for improved performance, profitability, and patient outcomes.
Overview
23
23
years of professional experience
5
5
Certification
Work History
Regional Therapy Manager, Eating Disorder Treatment
Equip
06.2024 - Current
- Oversee daily operations and care delivery across a regional team of therapy managers and therapists, supporting a specialized provider of eating disorder treatment services for patients and families. Provide clinical consultation, operational oversight, and individual/group clinical supervision to therapy managers and therapists.
- Collaborate with fellow Regional Therapy Managers within the Therapy leadership group. Manage performance reviews, continuous education, regulatory compliance, and performance improvement plans to uphold professional standards.
- Selected Achievements:
- Identified ongoing improvement opportunities, executed cross-departmental change management initiatives in partnership with stakeholders, and established structured performance oversight and feedback mechanisms to advance service quality
Head of Operations- Consultant
United We Care
06.2024 - 08.2025
- Serve as a strategic consultant leading clinical operations for an AI-driven mental health startup. Drive national growth by developing scalable workflows, implementing Lean project management principles, and maintaining compliance with Joint Commission, CARF, and CMS standards. Oversee multidisciplinary teams, negotiate contracts, and deploy CRM systems such as Salesforce and SQL to optimize service delivery, provider engagement, and operational efficiency.
- Selected Achievements:
- Negotiated contracts that strengthened scalability and profitability while complying with all healthcare regulations.
- Created all guidelines, SOP's for all clinical staff- therapists, coaches, mentors, etc.
- Grew provider team from 0 to over 20 providers across the country within 2 months
- Analyzed operational workflows to identify inefficiencies and propose strategic improvements.
- Led cross-functional teams to implement process enhancements, increasing productivity and service delivery.
- Developed training programs for staff on best practices and operational tools, fostering skill development.
- Collaborated with stakeholders to align operational strategies with organizational goals and objectives.
Senior Director Clinical Operations
UnitedHealth Group (Optum Behavioral Care Delivery)
10.2022 - 05.2024
- Directed and managed care delivery operations, championing change, innovation, and technology integration. Built and optimized operational teams, establishing processes and structures to support talent acquisition, employee development, and scalability. Mentored managers on leadership development, guided team members in prioritization, and mitigated operational risks.
- Served as an enterprise-wide escalation point for operations team members, clients, and partners. Standardized processes, policies, and forms nationwide. Optimized performance by establishing and tracking key performance indicators (KPIs) across all workstreams.
- Selected Achievements:
- Directed operations supporting 300+ clinical programs and 3,000+ licensed medical and therapy providers nationwide.
- Created and led a national contact center operation and implemented value-based care models to enhance quality and performance outcomes.
- Authored service line playbooks for all care lines to standardize care delivery practices across 300 clinics and 1000 providers.
Chief Clinical Officer
Primary Health Choice, Inc.
01.2022 - 10.2022
- Provided strategic leadership as part of the Executive Team, managing comprehensive clinical services across the organization. Ensured high standards of clinical practice by periodically auditing intake admissions and outpatient services for appropriateness and compliance. Provided consultative supervision to all non-medical direct care staff, enhancing administrative and clinical operations.
- Selected Achievements:
- Directed the clinical supervision of non-medical staff through direct oversight or coordination with other clinical supervisors.
- Developed training programs and supervision protocols in conjunction with the Training and Human Resource Directors.
- Partnered with the Medical Director and Quality Management Director to introduce best practice protocols, supporting key clinical staff at all levels of the organization by creating and approving staff training modules.
- Expanded service lines for Intellectual and Developmental Disabilities/Mental Health (IDD/MH) across the state.
Director of Clinical Services
Brynn Marr Hospital
01.2018 - 05.2022
- Oversaw daily clinical and administrative operations for a team of 15 therapists and 3 recreational therapists, delivering consistent, high-quality patient care within an acute and residential hospital specializing in mental health services. Conducted regular chart audits and hold weekly individual and group supervision to maintain clinical excellence.
- Selected Achievements:
- Collaborated with executive leadership as a member of the Executive Committee to meet the Joint Commission, CMS, MCO, and other regulatory requirements.
Clinic Director
Hope for the Warriors/Cohen Veterans Network
05.2020 - 01.2022
- Oversaw operational and clinical aspects of a non-profit clinic dedicated to supporting military families, managing a team of 11 full-time employees. Crafted and maintained an annual operating budget of $1.6 million, providing comprehensive quarterly and annual grant reports to document clinical performance and compliance with funding requirements.
- Developed and implemented new programs to create diverse revenue streams and broaden the clinic's reach, including individual and group counseling services. Authored all clinic policies and procedures and led the hiring process for all staffing levels. Invested in staff professional development, prioritizing approaches that promote equity, diversity, and inclusion.
- Selected Achievements:
- Grew Hope for the Warriors revenue from $0 to $500K within one year and managed multi-million-dollar P&L budgets across organizations.
- Established a trauma-informed clinical approach by recognizing how mental illness and trauma affect individuals and families, guiding all service strategies.
- Launched an outpatient program in a newly established facility, expanding the client base from 0 to 300+ within first year.
- Coordinated daily clinic operations and collaborated with HOPE leadership and Cohen Veterans Network leadership to align with long-term sustainability goals.
Education
Master of Science (M.S.) - Counseling Psychology
Radford University
Radford, VA01.2003
Bachelor of Arts (B.A.) - Psychology
Appalachian State University
Boone, NC01.2001
Skills
- Proficient in EMR Systems (AthenaHealth, Cerner, etc), NPS Survey Platforms, Telehealth Platforms, AI-Driven Care Solutions, KPI Dashboards (Tableau)
- Suicide risk assessment
- Quality improvement
- Therapeutic techniques
- Clinical supervision
- Multidisciplinary collaboration
- Collaborative leadership
- Culture transformation
- Team management
- Policy development
- Key performance indicators
- Team building and motivation
- Organizational development
- Data analytics
- Policy implementation
- Stakeholder relations
Certification
- North Carolina, Licensed Clinical Mental Health Counselor Supervisor, License Number S7298
- Virginia Board of Counseling, Licensed Professional Counselor, License Number 0701010396
- Florida Telehealth Licensed Provider, License Number TPMC5239
- South Carolina Telehealth Licensed Provider, License Number 26715
Timeline
Regional Therapy Manager, Eating Disorder Treatment
Equip
06.2024 - Current
Head of Operations- Consultant
United We Care
06.2024 - 08.2025
Senior Director Clinical Operations
UnitedHealth Group (Optum Behavioral Care Delivery)
10.2022 - 05.2024
Chief Clinical Officer
Primary Health Choice, Inc.
01.2022 - 10.2022
Clinic Director
Hope for the Warriors/Cohen Veterans Network
05.2020 - 01.2022
Director of Clinical Services
Brynn Marr Hospital
01.2018 - 05.2022
Bachelor of Arts (B.A.) - Psychology
Appalachian State University
Master of Science (M.S.) - Counseling Psychology
Radford University