Beverly Kirby
Rockford,IL
Overview
6
6
years of professional experience
1
1
Certification
Skills
- New hire training, and onboarding
- Compliance planning
- Employee accountability
- New hire onboarding
- Microsoft Excel, Word, PowerPoint
- Logistics management
- Public speaking
- Warehouse safety
- Feedback delivery
- Public speaking, and strong Interpersonal communication
- First aid
Summary
Professional Operations Manager with strong background in developing and delivering effective training programs. Skilled in instructional design, curriculum development, and performance assessment. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, flexibility, and fostering positive learning environment.
Work History
Package Handler
Fedex Ground
Rockford, IL
08.2020 - 06.2021
- Executed package scanning, loading, and unloading tasks efficiently.
- Loaded and unloaded packages, maintaining safe handling standards across inbound and outbound workflows.
- Inspected packages for damage, labeling errors, and missing information before processing.
- Operated conveyors, scanners, and sortation equipment to keep material flowing efficiently.
- Organized staging areas, reducing congestion and supporting smoother warehouse movement.
- Followed facility safety protocols, maintaining clean work areas and reducing injury risk.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Communicated with supervisors about delays or other issues with shipments.
- Increased team morale with consistent encouragement and for meeting daily targets.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
PH Trainer
Fedex Ground
Rockford, IL
03.2021 - 06.2022
- Provided training to package handlers to ensure accurate loading, unloading, and scanning of packages.
- Facilitated classroom and hands-on instruction/Facilitation of new hires for onboarding, adapting methods to varied learning styles.
- Facilitated classroom and hands-on instruction, adapting methods to varied learning styles.
- Assessed employee readiness through observation, quizzes, and skills validation.
- Delivered onboarding sessions, explaining policies, procedures, and performance expectations to new hires.
- Developed training materials, job aids, and reference guides for consistent learner support.
- Coordinated training schedules, attendance tracking, and completion records for organized program delivery.
- Supported supervisors with refresher training, performance feedback, and knowledge gap identification.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
- Engaged with subject matter experts to ensure training content accuracy and relevance.
- Enhanced training accessibility, converting traditional materials into e-learning formats.
- Promoted a culture of continuous improvement by initiating regular training feedback loops.
- Established and maintained quality control standards.
- Trained and mentored every new employee hired to fulfill various roles.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring by 30%.
Operations Manager
FedEx Ground
Rockford, IL
06.2022 - 09.2026
- Led a team of a team of 16-40 Package Handlers.
- Ensuring Employee’s Load, Unload, and Sorted Packages to standard.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Led team members through workflow changes, coaching, and accountability expectations.
- Coordinated dispatch, labor planning, and dock activity to support efficient facility throughput.
- Directed daily sort operations to maintain package flow, service standards, and safety compliance.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
High School Diploma -
Thomas Jefferson High School
Rockford, IL05-2015
Certification
- Onboarding Facilitator at 5460 Baxter Road, Rockford Il 61102 Training - 2022-2026
Timeline
Operations Manager
FedEx Ground
06.2022 - 09.2026
PH Trainer
Fedex Ground
03.2021 - 06.2022
Package Handler
Fedex Ground
08.2020 - 06.2021
High School Diploma -
Thomas Jefferson High School