Beverly Koenemann
Underwood ,WA
Summary
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Overview
6
6
years of professional experience
Work History
Lead Housekeeper
Vacasa
Hood River, OR
09.2021 - Current
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Placed housekeeping staff on specific shifts and unit location based on abilities and daily requirements.
Operations Manager
Vacasa Vacation Rentals
Hood River, OR
09.2022 - 03.2023
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Addressed customer concerns with suitable solutions.
- Conducted employee observations and documented findings.
- Controlled departmental facilities use and approved requests for repairs or improvements.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Tracked and replenished inventory to maintain par levels.
Housekeeper
Vacasa Vacation Rentals
Columbia Gorge, OR
08.2020 - 09.2021
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
Aerie Secretary
Mt. Adam's Eagles #2210
Bingen, WA
06.2018 - 03.2021
- Maintained office schedule and special event calendars for Mt. Adam's Eagles group, factoring in availability and expected operational demands to keep workloads in balance.
- Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
- Documented and shared Bi-Weekly meeting minutes.
- Maintained office supplies by checking stocks and placing orders.
- Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
Bartender
Mt. Adams Eagles FOE 2210
Bingen, WA
01.2018 - 03.2021
- Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs
- Balanced daily registers and generated sales reports to support financial and administrative objectives
- Promoted customer safety by maintaining current list of available ride services for inebriated customers
Budtender
Margie's Pot Shop
Bingen, WA
03.2018 - 12.2019
- Discussed strains, qualities and effects of marijuana for medicinal and recreational needs
- Managed supply restocking, display arrangements and general housekeeping
- Handled large volume of cash with high accuracy and security each day
- Assisted with clerical duties and documented daily work
- Unloaded incoming inventory and placed products onto shelves
Medical Receptionist
Cascade Center For Wellness
Vancouver, WA
05.2017 - 09.2017
- Observed strict HIPAA guidelines at all times according to company policy
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence
- Processed patient payments and scanned identification and insurance cards
- Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
- Delivered high-quality administrative and customer service to sustain patient and work flows
Education
Associate of Applied Science - Health Administration
Ultimate Medical Academy - Clearwater
Clearwater, FL04.2017
Skills
- Multi-tasker
- Self-starter
- Proficient communicator
- Technologically savvy
- Active listening
- Problem-solving abilities
- Clerical support
- Adaptive team player
Timeline
Operations Manager
Vacasa Vacation Rentals
09.2022 - 03.2023
Lead Housekeeper
Vacasa
09.2021 - Current
Housekeeper
Vacasa Vacation Rentals
08.2020 - 09.2021
Aerie Secretary
Mt. Adam's Eagles #2210
06.2018 - 03.2021
Budtender
Margie's Pot Shop
03.2018 - 12.2019
Bartender
Mt. Adams Eagles FOE 2210
01.2018 - 03.2021
Medical Receptionist
Cascade Center For Wellness
05.2017 - 09.2017
Associate of Applied Science - Health Administration
Ultimate Medical Academy - Clearwater
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