Summary
Overview
Work History
Education
Skills
Timeline
Generic

Beverly Leehe

Green Cove Springs,Florida

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

8
8
years of professional experience

Work History

Signal Support Systems Specialist

Army National Guard FL
12.2013 - 12.2021
  • Handled all troubleshooting tasks for over 200 signal support services, which included radio, wire, and battlefield automated systems.
  • Supervised and assisted with battlefield signal support systems and terminal devices.
  • Provided maintenance and technical assistance to commanders and staff in regards to signal support systems.
  • Trained users to connect to and utilize Local Area Networks (LANs) and Wide Area Networks (WANs).
  • Installed new wiring and networking hardware in existing facilities and within new construction.
  • Performed signal diagnostic functions to detect network interruptions and diagnose connection deficits.
  • Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
  • Wrote and executed information services policies for use by supported organizations.
  • Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
  • Attended training committees that wrote training modules for equipment operation and testing.
  • Completed in-depth performance tests of parts and systems undergoing design optimization in simulated environments.
  • Reviewed existing electrical engineering criteria to identify necessary revisions, deletions or amendments to outdated material.
  • Worked to create safe, low-cost and dependable designs.

BDC Representative

Fuccillo Nissan Of Orange Park
10.2017 - 06.2018
  • Identified and solved problems with minimal guidance to minimize disruptions to business.
  • Utilized consultative selling skills to identify key trends.
  • Identified and executed appropriate strategies for business success.
  • Used sales and order management systems and technologies to facilitate exceptional customer service.
  • Kept detailed records of daily activities through online customer database.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Met existing customers to review current services and expand sales opportunities.
  • Recorded accurate and efficient records in customer database.
  • Built relationships with customers and community to promote long term business growth.
  • Informed customers of promotions to increase sales productivity and volume.
  • Maintained current knowledge of evolving changes in marketplace.
  • Negotiated prices, terms of sales and service agreements.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Quoted prices, credit terms and other bid specifications.
  • Contributed to team objectives in fast-paced environment.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Stayed current on company offerings and industry trends.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Set and achieved company defined sales goals.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Presented professional image consistent with company's brand values.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Achieved or exceeded company-defined sales quotas.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Built diverse and consistent sales portfolio.

Help Desk Support Specialist

Army National Guard FL
07.2016 - 04.2017
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Configured hardware and granted system permissions to new employees.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Walked user through series of steps to determine problem and implement likely solution.
  • Responded to inquiries by phone, email and walk-up requests.
  • Logged activities in tracking system to maintain accurate, timely records.
  • Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
  • Provided end-user system and equipment training.
  • Installed new desktop systems and migrated data to new machines.
  • Oversaw installations of new technology and new personnel training.
  • Maintained inventory of cell phones, laptops and peripheral equipment.
  • Worked with document imaging technologies and deployment software.
  • Supervised daily configuration activities and business systems operations.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Created user accounts and assigned permissions.
  • Offered assistance in implementing and developing training programs.
  • Monitored system performance to identify potential issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Generated reports to track performance and analyze trends.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Developed and implemented preventive maintenance procedures.
  • Assisted in development of system security protocols.

Human Resources Specialist

Army National Guard FL
06.2015 - 07.2016
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Managed payroll processing and benefits to compensate employees for service rendered.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Resolved employee complaints and grievances successfully through mediation and collaboration.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.

Education

Associate of Science - Business Administration

Florida State College At Jacksonville
Jacksonville, FL
12.2023

Skills

  • Verbal and Written Communication
  • Technical Support
  • Coordinate Projects
  • Database Software
  • Computer Proficiency
  • Customer Relations
  • Microsoft Windows and Office
  • Critical Thinking
  • Administrative Support
  • Project Management Abilities
  • Friendly and Patient
  • Active Learning

Timeline

BDC Representative

Fuccillo Nissan Of Orange Park
10.2017 - 06.2018

Help Desk Support Specialist

Army National Guard FL
07.2016 - 04.2017

Human Resources Specialist

Army National Guard FL
06.2015 - 07.2016

Signal Support Systems Specialist

Army National Guard FL
12.2013 - 12.2021

Associate of Science - Business Administration

Florida State College At Jacksonville

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Beverly Leehe