Beverly Mack

Supervised 12 locations to enforce high-quality standards of operation.

• Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
• Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
• Oversaw successful store openings,staffing, training, and promotional efforts to ensure smooth transitions for new locations.
• Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
• Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district. Maintained a 1.5% on a 3% budget 3 years in a row.

• Managed daily operations to ensure smooth functioning of stores, maintaining clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed 10-20 store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Fostered positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

• Increased sales by 20% with special displays and promotions.
• Increased store traffic by organizing engaging events and promotions that appealed to target customers.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Maintained employee turnover through effective recruitment, training, and performance evaluation initiatives. 7 employees for 5 year period with 0 turnover.
• Completed point of sale opening and closing procedures.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.

• Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Oversaw food preparation and monitored safety protocols.
• Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Trained and developed others into upper management roles.
• Opened one of th first mall locations.