BEVERLY MATTHEWS
New York
Summary
Dynamic professional with experience as a Social Service Coordinator at the Municipal Building, excelling in case management and customer relationship management. experience in effectively handling irate customers on the phone and in person,
Proven track record in legal research and data entry accuracy, enhancing operational efficiency and client satisfaction. Adept at navigating complex systems while maintaining a supportive and proactive approach to service delivery.
Overview
13
13
years of professional experience
Work History
Poll Worker
New York State Board of Elections
New York
01.2024 - 01.2025
- Managed front desk operations for the NYC Mayoral Primary Election, verifying voter eligibility in the system to facilitate a smooth voting process.
- Directed voters to the appropriate voting stations, ensuring efficient navigation and minimal wait times.
- Additional administrative support is needed to contribute to the overall effectiveness of election operations.
- Welcomed and guided voters to their designated voting stations with a friendly and helpful demeanor.
Social Service Coordinator
Municipal Building
New York
01.2021 - 01.2022
- Provided information and assistance to public and private agencies on residents' rent concerns within the Senator's office, utilizing electronic and technical formats for effective communication and resolution.
- Conducted 20+ daily case reviews and documentation through telehealth, text, email, and phone, including PowerPoint presentations and detailed case reports to support efficient case management.
- Utilized Excel spreadsheets to update and review client information, maintaining an organized tracker database for the manager and team's reference.
- Consistently maintained a high volume of outbound calls, averaging 80 calls per day, resulting in a steady pipeline of qualified leads.
- received calls at from customers and answered questions, receive complaints, or troubleshoot and problem solving.
Fellowship Internship
John Jay College Criminal Justice, CUNY EDGE
New York
01.2019 - 01.2021
- Efficiently input documentation in a project-oriented manner, ensuring timely completion and accuracy of data entry tasks.
- Developed and nurtured relationships with key decision-makers through cold calling, leading to a 25% increase in new business acquisitions.
- Engaged in student outreach services, event planning, flier creation, and managed incoming and outgoing phone communications to support organizational initiatives.
- Maintained detailed activity logs for record-keeping purposes, enabling effective tracking of student outreach efforts and event participation.
Court Navigator
New York City Housing Court
New York
01.2019 - 01.2020
- Utilized Law Help database to research lawyers' availability, streamlining the process of connecting litigants with legal representation.
- Collaborated with court staff to streamline the cold calling process and ensure accurate and timely dissemination of information to callers.
- Accompanied individuals during hallway negotiations with opposing attorneys and provided responsive communication to judges and court attorneys, ensuring clarity and support throughout legal proceedings.
- Conducted in-depth legal research using various databases to support litigants in understanding their legal options and rights effectively.
- I assisted individuals in navigating the court system by phone and providing excellent customer service.
Dispute Resolution Analyst Intern
Better Business Bureau
New York
01.2016 - 01.2018
- Resolved customer payment and financial discrepancies promptly, ensuring prominent levels of customer satisfaction and financial accuracy.
- Maintained detailed documentation of customer communications, facilitating seamless internal information sharing and enhancing customer service processes.
- Approved collections and dispute strategies through initiative-taking calls and emails, resulting in improved resolution rates and customer relationships.
- Identified delinquent accounts through customer surveys and provided strategic recommendations to address outstanding issues effectively.
Office Assistant
The Schomburg Center for Research in Black Culture Library
New York
01.2012 - 01.2015
- Managed a six-line phone system, efficiently routing calls to diverse departments and improving overall communication flow.
- Implemented streamlined filing and storage systems, enhancing office organization and enabling quick access to important documents for senior executives and clients.
- Spearheaded document retrieval processes, ensuring seamless access to files for research developers, resulting in increased project efficiency.
- Supported HR by optimizing resume sorting and collation procedures, contributing to a more effective recruitment process.
- Oversaw mail operations, accurately directing incoming mail and processing outgoing mail, leading to a reduction in mail handling errors.
Education
BS - Police Studies
John Jay College of Criminal Justice
New York, NY01.2022
AAS - Public Administration
Hostos Community College
Bronx, NY01.2017
AAS - Medical Assistant
Interborough Business Institute
New York, NY01.2005
Skills
- Voter eligibility verification
- Front desk management
- Case management
- Legal research
- Data entry accuracy
- Customer relationship management
Timeline
Poll Worker
New York State Board of Elections
01.2024 - 01.2025
Social Service Coordinator
Municipal Building
01.2021 - 01.2022
Fellowship Internship
John Jay College Criminal Justice, CUNY EDGE
01.2019 - 01.2021
Court Navigator
New York City Housing Court
01.2019 - 01.2020
Dispute Resolution Analyst Intern
Better Business Bureau
01.2016 - 01.2018
Office Assistant
The Schomburg Center for Research in Black Culture Library
01.2012 - 01.2015
BS - Police Studies
John Jay College of Criminal Justice
AAS - Public Administration
Hostos Community College
AAS - Medical Assistant
Interborough Business Institute
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