Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Beverly Mauricio

Jacksonville,FL

Summary

Experienced Cosmetic Manager with over 10 years of experience in Beauty Industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Built a staff who consistently achieved sales goals and recognized for top quartile results. Bilingual: Spanish, Portuguese and English.

Overview

15
15
years of professional experience

Work History

Assistant Store Manager

Sephora
06.2022 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Sales and Services Leader

Sephora
03.2020 - 06.2022
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Trained employees on [Product or Service] and assigned duties.
  • Oversaw day-to-day activities of 30 employees C Volume establishment, fostering inspiring atmosphere to optimize employee experiences.
  • Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
  • Built high-performing teams by recruiting top talent and providing ongoing support through professional development programs.
  • Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed budgets and resources, ensuring optimal allocation towards achieving organizational objectives.

Counter Manager

Shiseido Cosmetics
09.2019 - 03.2020
  • Promoted brand loyalty by creating personalized experiences for each customer during their visit.
  • Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
  • Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
  • Maintained cleanliness and organization of counter area, adhering to company standards at all times.
  • Organized sale events and created eye-catching product displays to attract customer.
  • Conducted monthly audits of stock levels for accurate record-keeping purposes.
  • Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
  • Implemented visual merchandising strategies to attract customers and promote featured products.

Store Manager

Sephora Inside JCPenney
02.2012 - 07.2019
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.

Store Manager

Nahui Ollin
08.2009 - 02.2011
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Education

Cosmetology - Cosmetology

Empire Beauty School
Union, NJ
01.2012

Associate of Science - Nursing Education

Essex County College
Newark, NJ
01.2011

Skills

  • Strategic planning
  • Business development
  • Business administration
  • Creative merchandising
  • Business planning
  • Staff management
  • Budgeting
  • Sales and marketing
  • Verbal and written communication
  • Project management
  • Operations management
  • Financial management
  • Relationship building
  • Employee scheduling
  • Coaching and mentoring
  • Recruitment
  • Staff training/development
  • Team work

Languages

Spanish
Professional Working
Portuguese
Professional Working

Timeline

Assistant Store Manager

Sephora
06.2022 - Current

Sales and Services Leader

Sephora
03.2020 - 06.2022

Counter Manager

Shiseido Cosmetics
09.2019 - 03.2020

Store Manager

Sephora Inside JCPenney
02.2012 - 07.2019

Store Manager

Nahui Ollin
08.2009 - 02.2011

Associate of Science - Nursing Education

Essex County College

Cosmetology - Cosmetology

Empire Beauty School

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Beverly Mauricio