Beverly Michaud
CUMMING,GA
Summary
Multi-skilled and dedicated professional with a proven track record in my career. Demonstrates exceptional organizational and communication skills, alongside a strong work ethic. Implemented software systems that increased efficiency and fostered collaboration, optimizing team productivity in various organizations. An organized, dependable candidate capable of managing multiple priorities with a positive attitude.
Overview
26
26
years of professional experience
Work History
Media Paraprofessional
Fulton County Schools-Roswell High School
03.2020 - Current
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings, as well as coordinate holiday events for low-income families.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Enforced rules and instructions to maintain discipline.
- Took part in professional development workshops to boost skills.
- Prepared library and device technology reports on overdue and lost materials, as well as fines associated with these materials.
- Device Coordinator which entails the distribution and collection of student devices.
- Direct student library aides in assigned duties.
- Maintained and operated computer equipment to maximize use and lifespan.
- Assists with inventory of all media center materials, processing of new materials, preparation of displays, and bulletin boards.
- Gentrified Media Center.
- Staff circulation desk; checks media center material in and out to students and teachers using Destiny Library Manager Software.
- Builds informational PowerPoint Slides for display on school wide monitors.
Dental Front Office Receptionist
Smile One Dental
05.2019 - 03.2020
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Reduced patient wait times with effective communication between dental staff for prompt treatment coordination.
- Streamlined office operations for improved efficiency by organizing and maintaining dental records, forms, and documents.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Completed patient referrals to other medical specialists.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
Dental Front Desk Scheduling Coordinator
Coastal Smile Design
04.2017 - 07.2018
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Scheduling doctor/hygienist with treatment planning and case acceptance in Open Dental Software.
- Maintain confirmations using Lighthouse 360.
- Chart and scan all post op referral reports before contacting patient to schedule accordingly.
- Track and review statistics through Classic Practice with team members for efficiency of tracking new patients, calls out to schedule, broken appointments, treatment plan presented and accepted, and accounts receivable.
- Partnering with marketing director of ongoing coaching and support.
- Ensure doctor/hygienist schedule is filled at least to goal.
- Run all necessary reports and verify/balance totals.
- Greet patients and inform technical staff of their arrival.
- Generate and send new patient welcome letters and thank you referral letters.
- Make calls to patients for recall, reactivation and incomplete treatment.
- Check out patients collecting copayments.
- Verify all patients leave with an appointment.
Supervisor of Specimen Processing
Quest Diagnostics
05.2016 - 11.2016
- Managed daily schedules and workloads, delegating tasks to appropriate personnel based on their expertise and availability.
- Ensured compliance with all relevant regulatory requirements governing the safe handling and disposal of biohazardous materials.
- Promoted collaboration among team members by fostering open communication channels between staff and supervisors.
- Oversee a team of thirty-two employees including group leads, trainers, problem specialists, specimen processors and tech ops.
- Ensures all employees meet compliance guidelines and competency testing.
- Monitor incoming workflow from Logistics and make necessary changes to ensure adequate supply of specimens to technical departments.
- Hold weekly staff meetings to keep staff informed and up to date with company communications and changes.
- Establish and motivate a participative work environment that actively encourages and supports employee involvement.
- Track, enter time and attendance of employees.
- Prepare month end reports.
- Participate in job fairs as well as interview, selection and hiring of new employees.
- Responsible for coaching and development of staff.
- Monitor on-going performance of employees; provided corrective action and counseling as required. Prepare and administer annual performance appraisals.
- Accession specimens as work volume increases.
Lab Support Supervisor
Milford Regional Medical Center
02.2014 - 05.2016
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Successfully supervised a team of thirteen phlebotomists and two specimen processors.
- Provides technical and non-technical training to technical and non-technical employees.
- Ensures new staff members are properly oriented and trained to perform all relevant tasks for job description.
- Reviews expectations and training competency forms with staff.
- Proficient in the Meditech system.
- Proficient in documenting in the Meditech Quality Assurance module.
- Responsible for employee payroll in Kronos.
- Ensures specimens are processed with correct protocol according to established guideline.
- Responds to and research client and staff inquiries such as delays in blood draws and test results, sample requirements, and general testing questions.
- Assists other departments in resolving unverified pending list.
- Communicates hospital and department policies and procedures with staff.
- Organizes work assignments and priorities job duties to ensure completions in a timely manner.
- Ensures staff is up to date and completes all hospital competencies.
- Trains all staff on Summit Provider Exchange/Electronic orders.
- Trains technical support staff on Mobilab which properly identifies patients and reduces error rate.
- Efficiently managed high volume, fast paced, laboratory department integrating phlebotomy, accessioning and clinical aspects.
Lab Support Coordinator
Milford Regional Medical Center
09.2012 - 02.2014
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Receives and registers all specimens brought in by couriers from off site locations.
- Processes, labels, centrifuge and deliver patient specimens for subsequent analysis by clinical laboratory staff.
- Calls hospital floor or physician's office for clarification of orders when needed.
- Handles all customer service aspects with courtesy and professionalism.
- Demonstrates ability to initiate changes in workflow or schedule as needed due to increase workload or staffing.
- Coordinates day to day laboratory operations.
- Responsible for shift schedule.
- Assists in performance evaluations.
- Provides training for new employees.
Certified Phlebotomy Technician
Milford Regional Medical Center
06.2011 - 09.2012
- Maintained sterile environments for safe and effective sample collection, reducing contamination risks.
- Consistently followed hospital protocol for proper disposal of biohazardous waste materials, ensuring safety compliance.
- Enhanced patient comfort by maintaining a calm and professional demeanor during blood draw procedures.
- Implemented infection prevention measures while conducting venipunctures or capillary punctures on diverse populations.
- Properly identifies patients.
- Follows specific sample collection per department protocol.
- Performed 40-50 daily blood draws both in-house and out patient setting which included a diverse group of patients including pediatric and geriatric.
Dental Front Office Receptionist
Family and Cosmetic Dentistry
04.1998 - 12.2008
- Minimized missed appointments through consistent reminder calls or to confirm upcoming visits or reschedule if necessary.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Ensured optimal office productivity by maintaining an organized front desk area and keeping supplies wellstocked.
- Helped patients complete necessary medical forms and documentation.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Accepted role as interim manager.
- Trained and mentored staff to ensure smooth adoption of Dentrix Software System.
- Integrated software tools such as billing, scheduling and appointment reminders, which cut down on time consuming tasks while boosting front office productivity.
- Interaction with dental offices and insurance companies pertaining to referrals, claims and mutual patients.
- Posting patient payments and explanation of benefits from various insurance companies.
- Typing, filing, pulling and putting together patient charts.
Education
No Degree - General Education
Community College of Rhode Island
LincolnNo Degree - B.A. English Literature
University of North Georgia
Dahlonega, GA12.2027
No Degree - Phlebotomy
911 Programs
Providence, RI05.2011
No Degree - Cosmetology
Empire Beauty School
Providence, RI06.2009
High School Diploma -
Woonsocket High School
Woonsocket, RI06.1993
Skills
- CPR and First Aid
- Computer Skills
- Student Supervision
- Supervising Student Activities
- Creating Visual Displays
- Arts and crafts
- Strong Work Ethic and Dependable
- Media Center Management
Additional Information
I started my own cottage food business in 2019, called Lula Bells Confections. It was a home-based business making confections. I was the sole proprietor taking on all business responsibilities from designing my own website, bookkeeping, accounting, marketing and client relations. Before officially opening my business in 2019, Lula Bells Confections won 1st place for cupcakes and cookies, as well as 2nd place in the cake division during the 2018 Forsyth County Cumming Country Fair & Festival. The 2019 Festival also awarded us first place and best in show for our signature chocolate ganache brownies, along with our cupcakes and cake. At the end of 2022, I decided to close my business to further my education by pursuing a Bachelor's Degree in English Literature.
Timeline
Media Paraprofessional
Fulton County Schools-Roswell High School
03.2020 - Current
Dental Front Office Receptionist
Smile One Dental
05.2019 - 03.2020
Dental Front Desk Scheduling Coordinator
Coastal Smile Design
04.2017 - 07.2018
Supervisor of Specimen Processing
Quest Diagnostics
05.2016 - 11.2016
Lab Support Supervisor
Milford Regional Medical Center
02.2014 - 05.2016
Lab Support Coordinator
Milford Regional Medical Center
09.2012 - 02.2014
Certified Phlebotomy Technician
Milford Regional Medical Center
06.2011 - 09.2012
Dental Front Office Receptionist
Family and Cosmetic Dentistry
04.1998 - 12.2008
No Degree - General Education
Community College of Rhode Island
No Degree - B.A. English Literature
University of North Georgia
No Degree - Phlebotomy
911 Programs
No Degree - Cosmetology
Empire Beauty School
High School Diploma -
Woonsocket High School
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