Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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BEVERLY MILLS

Summary

Willing to help at all times in any situation with a friendly customer service attitude. Sustain the highest level of customer service with devotion in efficient customer service and account management.

Overview

11
11
years of professional experience
1
1
Certification

Work History

CONVENTION INFORMATION SPECIALIST

Manpower Temporary Service
03.2008 - 09.2008
  • Provided information about the convention center.
  • Directed customers too location of displays and businesses within the building.
  • Informed customers about questions of our city.

OFFICE MANAGER/MEDICAL BILLER AND CODER

Emy's Boutique
08.2005 - 12.2007
  • Protected confidentiality of sensitive information to comply with HIPPA guidelines.
  • Responded promptly to inquiries from insurance companies, regarding claim processing.
  • Developed a strong working relationship with insurance companies to ensure timely payment of claims.
  • Fitted breast cancer patients for prosthetics and compression items.
  • Retailed lingerie and other women's apparel.

UNIVERSAL AGENT

Tele-Tech
10.2001 - 07.2003
  • Built positive relationships with customers through consistent communications while answering questions about postal products and services.

CALL CENTER SUPERVISOR

BMSI
09.1997 - 02.2001
  • Facilitated regular meetings with staff to discuss performance metrics, objectives and feedback.
  • Trained and mentored 10-22 team members on using best practices on customer service skills.
  • Resolved escalated calls, tracked payroll and attendance.

Education

Bachelor of Science (B.S) - Business Management

Las Vegas, NV

Skills

  • Demonstrates Integrity, Motivated and self-starter, able to speak effectively, experienced in problem solving, can respond to emergency situations by putting policies and procedures in place
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Accomplishments

  • Collaborated with team of [Number] in the development of [Project name].
  • Supervised team of [Number] staff members.
  • Resolved product issue through consumer testing.
  • Achieved [Result] through effectively helping with [Task].
  • Documented and resolved [Issue] which led to [Results].

Certification

  • Home Health Certificate 1990
  • Billing and Coding Certificate 2005

Languages

English
Native or Bilingual

Timeline

CONVENTION INFORMATION SPECIALIST

Manpower Temporary Service
03.2008 - 09.2008

OFFICE MANAGER/MEDICAL BILLER AND CODER

Emy's Boutique
08.2005 - 12.2007

UNIVERSAL AGENT

Tele-Tech
10.2001 - 07.2003

CALL CENTER SUPERVISOR

BMSI
09.1997 - 02.2001

Bachelor of Science (B.S) - Business Management

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BEVERLY MILLS