Beverly Miramontes
Northridge,CA
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Epic.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
UCLA Health
06.2021 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
Cashier/Vault Clerk
Costco
08.2019 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Administrator
Free Clinic Of Simi Valley
08.2020 - 06.2021
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
Receptionist
Western Barber Institute
01.2019 - 11.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Assistant Customer Service Manager
Vallarta Supermarket
04.2016 - 01.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Responded to customer calls and emails to answer questions about products and services.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
Education
Associate of Arts - Political Science
Santa Monica College
Santa Monica, CA06.2018
Skills
- Document Filing
- Interpreting Physician Orders
- Insurance Verifying
- Bookkeeping Support
- Customer Service
- Scheduling Appointments
- Payment Collection
- Office Administration
- Spanish Fluency
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Representative
UCLA Health
06.2021 - Current
Administrator
Free Clinic Of Simi Valley
08.2020 - 06.2021
Cashier/Vault Clerk
Costco
08.2019 - 10.2021
Receptionist
Western Barber Institute
01.2019 - 11.2019
Assistant Customer Service Manager
Vallarta Supermarket
04.2016 - 01.2019
Associate of Arts - Political Science
Santa Monica College
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