Summary
Overview
Work History
Education
Skills
Characteristics
Professional Highlights
Work
References
Volunteer Experience
Additional Information
Timeline
Generic

Beverly Moos

Murfreesboro

Summary

Skilled in public administration principles, human services standards, as well as general management, client relations, and leadership. Excellent training and communications skills. Effective leader who delivers consistent results.

Overview

28
28
years of professional experience

Work History

Supply Chain Manager

Nissan Trading Corporation
04.2021 - 01.2023
  • Improved supply chain efficiency by streamlining processes and implementing cost-saving measures.
  • Reduced lead times for product deliveries through effective supplier management and communication strategies.
  • Enhanced inventory accuracy with the implementation of a robust cycle counting program.
  • Optimized warehouse operations, resulting in improved order fulfillment rates and reduced order processing time.
  • Developed strong vendor relationships to ensure timely delivery of materials and maintain high-quality standards.
  • Implemented data-driven decision-making processes, leading to more accurate demand forecasting and reduced stockouts.
  • Increased customer satisfaction levels by ensuring on-time delivery of products through proactive shipment tracking and issue resolution.
  • Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.

Senior Operations Coordinator

Nissan Trading Corporation, Americas
07.2015 - 04.2021
  • Support team with any part supplier issues and approval
  • Assist in collections and reduction of Tier aged inventory
  • Assist in cost savings projects
  • Support parts ordering with needed data
  • Release sales orders in system
  • Address quality issues and communicate to proper parties
  • Backup coverage in all operations fastener areas
  • Assist in team training sessions and creating KPIs
  • Support team with any part supplier issues and approvals
  • Training for new Nitco business lines.

Customer Service Rep/Sales

Parthenon Metal Works
03.2013 - 06.2015
  • Customer assistance in place orders for more than 30 Customers
  • Continuous Monitoring all orders placed as well as following through with the Customers on a daily basis on the Shipping of the product and ensuring satisfaction upon receipt
  • Communication on a daily basis via phone calls and emails to Customers to trouble shoot, work with changing orders placed
  • Completed Master Production program in which to alert the Production Team and Steel Buyers of the upcoming need for each Customer on a daily basis
  • Responsible for calculating Cumulative quantities for each Customer in order to ensure the amount of each part sent was in accordance with the Customer's need
  • Worked with Corporate Office in price discrepancies on a weekly basis.

Child Support Case Manager II

Rutherford County District Attorney Office
11.2004 - 05.2012
  • Responsible for the administration of more than 800 cases where one party is in another state
  • Work with management to develop and implement department policies, procedures, and protocols to conform to regulations and policies especially pertaining to interstate cases
  • Directly responsible for managing, directly, and adhering to the Uniform Interstate Family Support Act (UIFSA)
  • Responsible for complex casework and/or financial calculations
  • Function as a liaison between multiple entities including other field staff, line management, attorneys, public officials, customers, and community resources
  • Document and maintain confidential information attained from clients and prepare legal documents
  • Communicate case status, legal, and financial processes to clients and parties in conflict
  • Initiate court orders and maintain data reliability and coordination throughout a broad network of automated information systems
  • Create and maintain collaborative relationships with outside agencies such as court clerks, law enforcement, judiciary, and employers
  • Initiate actions to establish paternity and/or child support orders under the guidelines set by Federal and State governments
  • Assure that parties are informed as to the functions of the child support program and the effects of a child support order and judgment
  • Prepare statistical reports as requested for assigned caseload
  • Actively pursue options that effectively and efficiently increase processes and procedures, which aide in maximizing results
  • Perform a full range of professional child support assignments in a full-functioning capacity
  • Considerable independent judgment is required to carry out assignments that have significant impact on services or programs
  • Provide training and consultation to other staff members and management as needed
  • Analyze data, assess cases, determine and implement best course of action.

Promotions Book Buyer & Customer Service Manager

Anderson News Company
06.1999 - 06.2004
  • Was responsible for the hiring, training, supervision, motivation, and human resource management of five (5) employees who received and inputted orders into the computer system
  • Performed complex customer service duties and ensured a high level of efficiency providing prompt, accurate support
  • Developed office procedures and maintained business documentation
  • Developed methods to streamline daily functions and improve productivity
  • Maintained best seller list and order forms for airports across the United States
  • Daily interaction with General Managers throughout the United States to ensure quality in Customer Service goals & objectives
  • Oversaw, organized, arranged, and attended successful Author Signings with best-selling authors
  • Worked with systems help desk on any technical resolutions to ensure accuracy, responsiveness, and timeliness in order to preserve integrity.

Social Worker

Catholic Charities
05.1996 - 08.1997
  • Under general direction, provided social work services to children and families; planned, implemented, and evaluated delivery of services; participated in learning and educational programs
  • Managed the following counties: Robertson, Cheatham, Williamson, Wilson, and Rutherford
  • Drove to one of these counties of a child in order to prevent from going into custody
  • The agency was given referrals by the courts to work cases where the family was struggling to maintain the child at home
  • Duties were to complete home visits, connect the family with resources through the community, visit the child at school, and try to find mentors and other activities for the child to connect with
  • Completed paperwork and worked under a time frame for several areas such as court dates, age limits, and so forth
  • Attended court as the Representative for the agency and spoke on behalf of the child
  • Submitted proposed plan of care to the Judges for their approval and was responsible for monitoring plan accordingly.

Resource Manager

Mid Cumberland CSA
12.1995 - 12.1996
  • Managed people and resources to ensure client well-being in the areas of problem resolution, response timeliness, as well as developing individualized service plans, assisting family and child in accessing, coordinating, and monitoring services
  • Worked with Judges in Wilson, Williamson, Cheatham, and Robertson, and Rutherford Counties
  • Attended court
  • Charged with the task of completing a home visit and assessed the problems, or break down
  • Visited the child's school
  • Investigated any resources in the community that would tie in with the needs of the family
  • Completed reports that were submitted to the Judge on the next court date for approval
  • Continued to maintain contact with the family, the child, the school, the mentor, and/or anyone else solicited with the family and child
  • Completed reports and submitted recommendations to ensure the success of plan with the family and child
  • If necessary, would place the child on the docket for further action from the courts.

Custodial Case Manager

Mid Cumberland CSA
11.1994 - 11.1995
  • Facilitated in the planning, monitoring, and implementation of care for child in conjunction with other services
  • Evaluated outcomes and revised plan as needed
  • Directly interacted with a variety of individuals
  • Found delinquent children in order to find a placement that had an opening, i.e
  • Woodland Hills, TPS, foster home, and so forth
  • Evaluated the situation to determine if child needed secure or non secure placement
  • Completed paperwork for placement
  • Maintained contact with child at least once a month by phone or person
  • Met with the staff before child was released to complete a Plan of Care
  • Completed home visits, to determine the child's surroundings and investigated resources in the community to help with integrating the child back into his/her surroundings
  • Worked with the schools, teachers, and principals
  • Completed social history to present to the Judge for approval on the progress of the child at the placement, forth coming date of release, and proposed plan after release
  • When child was back at home, completed home visits to monitor progress and sent child back to detention or put on the docket for the Juvenile Judge to hear, if all was not well
  • Attended court if a child on caseload was put in detention for delinquent behavior
  • Wrote notes on the system and in the file, met with members of DCS, Cumberland staff, and parents to engage their help in trying to repair social/behavioral issues.

Education

Bachelor of Arts - Social Work

Middle Tennessee State University
Murfreesboro, Tennessee
06.1994

Associate of Applied Science - Medical Office Assistant

West Virginia Junior College
Morgantown, West Virginia
08.1980

Skills

Advocacy work
▪ Case management
▪ Comprehension of the principles and
practices of social work
▪ Effectively communicate with all levels of
management
▪ Excellent written, oral, and interpersonal
communication skills
▪ Flexible
▪ Government and county relations
▪ Handle sensitive situations in a
professional and concerned manner
▪ Highly organized, dedicated with a
positive attitude
▪ Microsoft Office products, including

Excel, PowerPoint, and Word
▪ Outstanding ability to work with clients,
associates, and management
▪ Referral screening and intake
▪ Resourceful; skilled in analyzing and solving
problems
▪ Strong sense of responsibility and
self-motivation
▪ Success oriented
▪ Supervise employees and deal with others in a
professional and diplomatic manner
▪ Team player with proven leadership qualities
▪ Vendor relations
▪ Work well under pressure, diplomatically, and
tactfully

Characteristics

  • Able to develop positive relationships.
  • Ability to acquire/apply knowledge rapidly.
  • Communicator.
  • Creative.
  • Dedicated.
  • Dependable.
  • Effective.
  • Efficient.
  • Enthusiastic.
  • Extensive human services / social work skills.
  • Hard-working.
  • Loyal.
  • Motivator.
  • Sound accuracy and attention to detail.
  • Strong team player.
  • Successfully handle multiple tasks.
  • Superior aptitude and competence.
  • Work well independently and collectively.

Professional Highlights

  • Beverly is direct, straightforward, and honest. Always focuses on getting things done. She willingly accepts responsibility for new projects. She always delivers on promises and demonstrates continuous learning.
  • Advocacy work.
  • Case management.
  • Comprehension of the principles and practices of social work.
  • Effectively communicate with all levels of management.
  • Excellent written, oral, and interpersonal communication skills.
  • Flexible.
  • Government and county relations.
  • Handle sensitive situations in a professional and concerned manner.
  • Highly organized, dedicated with a positive attitude.
  • Microsoft Office products, including Excel, PowerPoint, and Word.
  • Outstanding ability to work with clients, associates, and management.
  • Referral screening and intake.
  • Resourceful; skilled in analyzing and solving problems.
  • Strong sense of responsibility and self-motivation.
  • Success oriented.
  • Supervise employees and deal with others in a professional and diplomatic manner.
  • Team player with proven leadership qualities.
  • Vendor relations.
  • Work well under pressure, diplomatically, and tactfully.

Work

615-397-8414

References

  • John McGuire, National Sales and Marketing Director, Aramark, 615-556-3563
  • Stella Manus, Office Manager, Toyota Body Shop, 615-419-7581

Volunteer Experience

  • Sunday School Teacher.
  • Co-leader of Youth Group.
  • Member of Finance Committee.
  • Volunteer for Domestic Violence office & shelter.

Additional Information

Comments from previous Employer Reviews:

“Beverly is an employee
every manager would
like to have. I can credit
her with many positive
work behaviors and
characteristics. In
addition to being kind
and courteous, she is
efficient, highly aware of
client interaction,
service, and timeliness,
and is very proactive.”


“Beverly is willing to
learn new things so she
is able to do her job
better.”


“Beverly effectively
builds interactivity with
others. She is articulate
and well-organized. She
writes quickly, clearly,
and correctly.”


“Beverly successfully
maintains open
communications with all
employees and
clients.”



Timeline

Supply Chain Manager

Nissan Trading Corporation
04.2021 - 01.2023

Senior Operations Coordinator

Nissan Trading Corporation, Americas
07.2015 - 04.2021

Customer Service Rep/Sales

Parthenon Metal Works
03.2013 - 06.2015

Child Support Case Manager II

Rutherford County District Attorney Office
11.2004 - 05.2012

Promotions Book Buyer & Customer Service Manager

Anderson News Company
06.1999 - 06.2004

Social Worker

Catholic Charities
05.1996 - 08.1997

Resource Manager

Mid Cumberland CSA
12.1995 - 12.1996

Custodial Case Manager

Mid Cumberland CSA
11.1994 - 11.1995

Bachelor of Arts - Social Work

Middle Tennessee State University

Associate of Applied Science - Medical Office Assistant

West Virginia Junior College
Beverly Moos