BEVERLY MORSE
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
20
20
years of professional experience
Work History
Manager, Third Party Management
HSBC BANK USA
03.2013 - 07.2024
- Manage material and critical third-party suppliers, including governance and oversight activities
- Execute elements of Global TPM Lifecycle Program, ensuring consistency between the US and Global Initiatives
- Conduct Performance monitoring and evaluation of assigned suppliers
- Manage supplier expenses against Regional and Global Interlock activities
- Collaborate with Procurement and Legal on contract negotiations and management
- Develop, manage, and monitor controls to mitigate risk, including regulatory requirements
- Partner and Support Functional areas on initiatives and associated technical requirements
- Develop and approve Standard Operating Procedures (SOPs) and revise as necessary
- Travel as required
Vice President, Department Operations Manager
HSBC BANK USA
01.2005 - 03.2013
- Directed the daily operations of the Mortgage Imaging and Document Management Department
- Managed the review and delivery of legal documents to investors within required service levels
- Leadership for a team of 130 employees consisting of six direct reports and three global service center teams
- Managed Capacity Planning and Expenses against Annual Operating Plan
- Streamlined and automated functions reducing resources, manual processing and eliminating risk
- Championed continuous improvements via process redesign, streamlining and automation, partnering with key stakeholders, Business Partners, and risk officers to ensure operational soundness and best practices
- Executed successful migration of the Real Estate and Non-Real Estate Imaging functions from Chicago to Buffalo
Education
Bachelor of Arts - Political Science
STATE UNIVERSITY COLLEGE AT BUFFALO
Buffalo, NYSkills
- Communication
- Leadership and Team Management
- Problem-Solving and Decision Making
- Time Management
- Project Management
- Adaptability and Change Management
- Technical Proficiency
- Budget Management
- Organizational Skills
- Interpersonal Skills
- Risk Analysis
Accomplishments
- Achieved successful results in Business process outsourcing by completing the transition of over 400 customer print files to third party supplier within required timeline with accuracy and efficiency.
- Collaborated with cross functional Mortgage teams on the development and implementation of transitioning from a paper to a digital format.
Volunteer Experience
HSBC Buffalo Climate Action Network
Member, April 2021; Chapter Leader, June 2023 - 2024
Participate In Local Chapter and National leadership sessions
Organize, lead, and coordinate volunteer events
- Buffalo Niagara Waterkeeper Volunteer Events 2022-2024
- Buffalo/Erie County Botanical Gardens Volunteer Events 2022 - 2024
Engage new organizations aligned with company goals and values
Timeline
Manager, Third Party Management
HSBC BANK USA
03.2013 - 07.2024
Vice President, Department Operations Manager
HSBC BANK USA
01.2005 - 03.2013
Bachelor of Arts - Political Science
STATE UNIVERSITY COLLEGE AT BUFFALO
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