Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Beverly Moss

Administrative Receptionist
Sevierville,TN

Summary

Dynamic administrative professional with a proven track record at Pregnancy Resource Center, excelling in customer relations and office management. Recognized for exceptional communication skills and a service-oriented mindset, I effectively coordinated projects and enhanced team performance, ensuring timely completion of tasks while fostering a collaborative work environment.

Professional administrative specialist with track record of delivering excellent front-line customer service and efficient office management. Known for fostering team collaboration and driving results. Highly reliable and adaptable, with strong organizational and multitasking skills.

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Professional with robust background in administrative support and reception, ready to contribute effectively to any organization. Adept at managing front desk operations, scheduling, and handling communications with high degree of accuracy and efficiency. Valued for strong team collaboration, adaptability to changing needs, and consistently delivering results. Skilled in customer service, office management software, and multitasking in fast-paced environments.

Overview

28
28
years of professional experience

Work History

Administrative Receptionist

Pregnancy Resource Center
09.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.

Property Assistant Manager

Berry Springs Lodge
06.2023 - 05.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Team Lead

Chickfila
02.2023 - 06.2023
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.

Front Desk Hospitality

Courtyard, Laquinta, Riverstone, Springhill Suites
08.2016 - 08.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Special Education Assistant

Sevier County School Board
08.1997 - 12.2012
  • Managed crisis situations calmly, maintaining safety protocols while supporting the emotional well-being of affected students during challenging moments within the school day.
  • Built trust and rapport with students through positive reinforcement and strong communication skills.
  • Assisted students in achieving academic goals by providing one-on-one support and small group instruction.
  • Enhanced student learning by adapting instructional strategies to individual needs.
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.
  • Facilitated smooth transitions for students between different school settings by coordinating services and collaborating with relevant professionals.
  • Provided ongoing progress monitoring and data collection to evaluate student performance and inform instructional adjustments.
  • Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
  • In absence of regular teacher, took over to lead all classroom instruction and management.
  • Communicated effectively with parents, keeping them informed of their child''s progress and addressing any concerns.
  • Ensured compliance with federal, state, and district regulations related to special education services.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Assisted in the planning and execution of field trips, ensuring accessibility for all students while promoting experiential learning opportunities outside the classroom setting.
  • Promoted a positive learning environment by creating visual supports, sensory accommodations, and structured routines.
  • Aided elementary school special education teachers in reinforcing efforts for children with various learning and behavioral needs.
  • Supported students'' social-emotional development through modeling appropriate behaviors and teaching self-regulation skills.
  • Increased student independence through the implementation of functional life skills instruction and vocational training programs.
  • Empowered students to advocate for their own needs by teaching self-advocacy skills within an inclusive curriculum framework.
  • Maintained accurate records of student performance, attendance, and IEP goal progress.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Collaborated with teachers and other support staff in developing inclusive classroom environments.
  • Participated in professional development opportunities to stay current on best practices in special education.
  • Contributed to the development of a supportive school community by participating in team meetings, events, and committees focused on improving educational outcomes for all learners.
  • Conducted individualized assessments to determine students' academic progress.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Facilitated curriculum lessons in positive, engaging environment to maximize student learning and on-task behavior.
  • Established rapport with students, using positive reinforcement and genuine empathy to build trust and encourage open communication.
  • Improved student behavior by implementing positive reinforcement techniques and behavior management plans.
  • Developed professional relationships with school staff to contribute to strong learning community.
  • Gave one-on-one attention to students, while maintaining overall focus on entire group.
  • Evaluated instructional materials and resources to ensure alignment with student needs and educational goals.
  • Maintained positive attitude and affirmatively communicated with each student.
  • Supported teacher in development of individual learning strategies.
  • Offered student support through special accommodations, extra assistance, and assessments.
  • Alerted instructor to student behavior or issues requiring intervention.
  • Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
  • Interacted physically and verbally with students throughout each day.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Oversaw class of students in absence of instructor.
  • Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
  • Established professional relationships with parents and other teachers to increase rapport and support.
  • Created positive and inclusive classroom environment by helping students develop social skills and relationships.
  • Worked with students to promote learning and pro-social development.
  • Supported faculty in implementing behavioral intervention plans to address challenging student behaviors.
  • Observed students' performance and recorded relevant data to assess progress.
  • Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
  • Provided individualized reading, writing and math instruction to support student development.
  • Promoted good study habits and student independence to improve quality of student outcomes.
  • Instructed student activities to implement goals for remediation of deficiencies and drive student success.
  • Observed individuals or groups of students in variety of settings to maintain safe and positive learning environment.
  • Helped feeding and daily living skills to support physical and emotional well-being.
  • Liaised one-on-one with learners to provide additional support tailored to specific learning needs.
  • Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
  • Understood and acclimated to teacher's routine to provide classroom coverage.
  • Maintained classroom equipment and work area to promote safe learning environment and meet mandated requirements.
  • Delivered efficient instruction by assisting with lesson planning and materials preparation.
  • Assisted with communication methods to keep parents informed about child's development and behavioral issues.

Education Director

Boys & Girls Club of the Smoky Mountains
Sevierville, Tennessee
01.1997 - 08.1997
  • Advocated for equitable access to high-quality educational opportunities for all students regardless of background or ability level.
  • Established a culture of continuous improvement by regularly reviewing programmatic outcomes and making necessary adjustments based on data analysis.
  • Fostered partnerships with local businesses, organizations, or higher education institutions to create experiential learning opportunities aligned with career pathways or industry trends.
  • Evaluated teacher performance using rigorous observation protocols designed to promote professional growth while ensuring instructional excellence.
  • Championed the adoption of research-based instructional strategies designed to help students develop critical thinking skills and achieve academic success.
  • Established mentoring programs that connected experienced educators with new hires or those in need of additional support, fostering a collaborative professional community.
  • Promoted an inclusive school environment by implementing diversity awareness programming aimed at fostering cultural understanding among students and staff members alike.
  • Developed and implemented comprehensive assessment plans to track student growth, determine areas for improvement, and inform curriculum adjustments as needed.
  • Built strong relationships with community partners to secure funding and resources for new initiatives and programs.
  • Coordinated interdisciplinary initiatives that promoted collaboration between departments and enhanced overall learning experiences for students.
  • Championed technology integration into curricula by researching best practices, providing training opportunities for teachers, and supporting ongoing implementation efforts.
  • Enhanced curriculum quality by collaborating with faculty and staff to develop innovative educational programs.
  • Implemented data-driven decision-making processes to monitor student progress, inform instructional strategies, and improve overall program effectiveness.
  • Increased student retention rates through the implementation of effective academic support services and resources.
  • Oversaw development and implementation of quality educational programs.
  • Established and updated objectives and tools for overall program and each department to enhance operations.
  • Developed comprehensive strategic plans focused on achieving short-and long-term goals in alignment with the school''s mission and vision.

Education

Educational Instruction For Special Education - Curriculum And Instruction

Ashford University
San Diego, CA
06-2015

Some College (No Degree) - Political Science And Government

Walters State Community College
Morristown, TN
08-2004

Some College (No Degree) - Women's Studies

Indian River Community College
Fort Pierce, Florida
08-2003

Associate of Science - General Studies

Walters State Community College
Morristown, TN
08-1996

Some College (No Degree) - Bible Studies

Lee University
Cleveland, TN
08-1985

Skills

  • Telephone skills
  • Customer/Client relations
  • Customer and client relations
  • File organization
  • Scheduling appointments
  • Documentation and reporting
  • Typing speed
  • Calendar management
  • Proofreading
  • Basic accounting

Accomplishments

  • Earned "Support Staff" in 2007
  • Awarded "Employee of the Month" for delivering outstanding administrative support 2015
  • Collaborated with team of 3 in the development of Hospitality services.
  • Recognized by customers and Hospitality Lead for expedient and effective service.
  • Supervised team of 3 staff members.
  • Documented and resolved Customer Service issues which led to Increase in .
  • Special Olympics Volleyball coach for 2 years
  • Children's Pastor in Cloudcroft, New Mexico 2013
  • Worship Pastor for Oak Street (16 years ago)
  • Children's Church Volunteer 2024-2025
  • Church of God Home for Children (raised from 1972-1986 with other siblings)
  • Daycare owner 1996
  • New Hope Childcare 1992-1997
  • Women's Ministry
  • Family Outreach and Community Connectivity
  • Founder/Moderator "Women Being Real" live Facebook ministry
  • Women of Virtue Bible Study Leader
  • 1985-1986 Lee (College) University Lady Flame basketball team member
  • University of tennessee Knoxville, Special Education chosen Paraeducator for extra studies in this field


Timeline

Administrative Receptionist

Pregnancy Resource Center
09.2024 - Current

Property Assistant Manager

Berry Springs Lodge
06.2023 - 05.2024

Team Lead

Chickfila
02.2023 - 06.2023

Front Desk Hospitality

Courtyard, Laquinta, Riverstone, Springhill Suites
08.2016 - 08.2021

Special Education Assistant

Sevier County School Board
08.1997 - 12.2012

Education Director

Boys & Girls Club of the Smoky Mountains
01.1997 - 08.1997

Educational Instruction For Special Education - Curriculum And Instruction

Ashford University

Some College (No Degree) - Political Science And Government

Walters State Community College

Some College (No Degree) - Women's Studies

Indian River Community College

Associate of Science - General Studies

Walters State Community College

Some College (No Degree) - Bible Studies

Lee University

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Beverly MossAdministrative Receptionist