Beverly Munoz
Houston,TX
Summary
Competent Accounts Receivable Specialist bringing 13 plus years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives.
Overview
17
17
years of professional experience
Work History
Senior Credit Assistant
Whirlwind Steel Buildings
10.2013 - Current
- Maintained detailed records of all collections activities, ensuring accurate reporting and compliance with company policies.
- Cash reconciliation on unapplied money.
- Improved customer satisfaction by providing timely and accurate responses to inquiries regarding account balances and payment plans.
- Contributed to team success by achieving individual collection targets consistently throughout employment tenure.
- Collaborated with sales department to address complex issues related to billing, credits, or disputed charges.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Improved company reputation by maintaining professionalism and adhering to ethical standards throughout all collection activities.
- Prepared and submitted legal documents to initiate court proceedings.
- Managed a high volume of inbound and outbound collection calls, prioritizing cases based on urgency and potential revenue recovery.
- Assisted in reducing delinquent accounts by proactively contacting customers to discuss payment options.
- Established strong relationships with customers, fostering trust and open communication during sensitive financial discussions.
- Strong team player.
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
- Contributed to a positive work environment by supporting teammates through challenges, offering guidance, and celebrating team successes.
Paraprofessional
Pasadena ISD
08.2008 - 10.2013
- Collaborated with teachers to develop and implement individualized education plans for students.
- Conducted weekly review sessions to help students prepare for exams.
- Helped teacher prepare instructional material and displays.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
Credit Assistant
Whirlwind Steel Buildings Inc.
10.2006 - 10.2008
- Uploaded completed applications to appropriate credit system.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Contributed to efficient workflow management by prioritizing tasks based on urgency and importance, ensuring deadlines were consistently met.
- Bolstered team performance through active participation in training sessions and sharing best practices related to credit administration processes.
- Prepared and submitted legal documents to initiate court proceedings.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Entered client details and notes into system for interdepartmental access and review.
- Strengthened client relationships with empathetic listening skills while discussing sensitive financial matters during collection efforts.
- Improved customer satisfaction by providing timely and accurate responses to inquiries regarding account balances and payment plans.
- Researched billing errors and discrepancies to initiate corrective action.
- Established relationships with customers to encourage payment of delinquent accounts.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Education
GED -
Irving High School
Irving, TX05.1979
Skills
- Proficient in Oracle Cash Applications
- Lien Tracker - NCS Credit
- Generate Statutory Notices
- Novice Excel Spreadsheets
- Process Overage Accounts
- CHAX Software Knowledgeable
- Microsoft Office
- Multitasking and Time Management
- Confidentiality and Data Protection
- Fast Learner
- Dispute Resolution
- AR
- Account Investigation
- Clear Communication
Timeline
Senior Credit Assistant
Whirlwind Steel Buildings
10.2013 - Current
Paraprofessional
Pasadena ISD
08.2008 - 10.2013
Credit Assistant
Whirlwind Steel Buildings Inc.
10.2006 - 10.2008
GED -
Irving High School
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