Beverly Murphey

• Increased revenue by identifying and resolving billing errors in a timely manner.
• Enhanced customer satisfaction by promptly addressing and resolving billing disputes.
• Contacted responsible parties for past due debts.
• Coordinated patient payment plans, balancing compassion with firmness to ensure timely payments while preserving positive patient relationships.
• Identified and resolved payment issues between patients and providers.
• Reduced outstanding account balances by implementing effective collection strategies.
• Facilitated seamless integration of electronic health records with billing software, enhancing accuracy of charge capture.
• Reduced turnaround time for claim submissions, ensuring compliance with healthcare regulations through diligent documentation.
• Boosted financial performance, establishing strong relationships with insurance providers and negotiating favorable terms.
• Improved patient satisfaction by providing clear, concise explanations of billing procedures and insurance coverage.

• Coordinated with clients and internal departments resolve account discrepancies
• Performed with precision by entering data accurately and researching to resolve questions
• Utilized electronic charge capture systems to consolidate and streamline billing processes
• Researched and rectified account discrepancies
• Maintained accurate and timely charge submissions utilizing electronic charge capture practices, including billing and account receivables (BAR) system and medical billing clearinghouse accounts
• Participated in educational opportunities, including workshops, seminars and training classes to gain a stronger education in industry updates and federal regulations
• Reviewed all claims for accurateness and appropriateness
• Investigated denials and collaborated with internal team members and third-party representatives to identify solutions
• Addressed and responded to staff and client inquiries regarding CPT and diagnosis codes
• Collected, posted and managed patient account payments
• Effectively coordinated all communications between patients, billing personnel and insurance carriers
• Answered desk phone and handled phone calls and questions
• Checked claims coding for accuracy with ICD-10 standards
• Reviewed received payments and applied to the appropriate patient accounts
• Submitted claims to insurance companies
• Reviewed account information to confirm patient and insurance information is accurate and complete
• Investigated past due invoices and delinquent accounts to generate revenues and reduce the number of unpaid and outstanding accounts
• Applied HIPAA Privacy and Security Regulations while handling patient information
• Handled billing, waivers and claims for private and commercial clients
• Filed and submitted insurance claims

. Reconciled codes against services rendered

• Reviewed medical records to meet insurance company requirements
• Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes
• Reviewed account information to confirm patient and insurance information is accurate and complete
• Handled billing, waivers and claims for private and commercial clients
• Filed and submitted insurance claims
• Reviewed received payments and applied to the appropriate patient accounts
• Answered desk phone and handled phone calls and questions
• Applied HIPAA Privacy and Security Regulations while handling patient information
• Performed with precision by entering data accurately and researching to resolve questions

• Efficient in transcription software, possessing ability and equipment to work from home
• Consistently maintained 98.9% accuracy rate for spelling and content
• Ensured compliance with medical and legal requirements, Joint Commission standards and internal regulations
• Transferred transcribed materials into electronic health records system
• Reviewed diagnostic and procedural terminology for consistency with acceptable medical nomenclature
• Identified errors in reports which could compromise patient care
• Demonstrated extremely fast and accurate typing abilities
• Attended training sessions geared to the position to improve skill set and increase speed and accuracy
• Translated medical jargon and short-hand data into correct terminology
• Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information
• Retrieved physician correspondence from dictation service and made edits when necessary
• Demonstrated strong knowledge of medical terminology and anatomy
• Ensured compliance with medical/legal requirements, JCAHO standards and Army regulations