Beverly Nicholson
Kilgore,TX
Summary
During my employment at Energy Weldfab I was lucky enough to work closely with Texas Workforce Solutions and coordinate two new employee programs for my company. First I created an internship program with Workforce Solutions. This allowed our company to have the intern for 6-8 weeks at no cost to us. We trained the interns in various job positions within the shop and warehouses. I was responsible for completing paperwork and evaluations for the interns. This was turned into Workforce Solutions for the interns to be paid. At the end of the internship my company could decide to hire the intern full time or not.
The second program was an on the job training with classroom curriculum for welders and fitters. I had to create the curriculum with an instructor as well s evaluation points for the training. The Workforce Solutions would provide all tools and equipment each student needed. Also during this 16 week training program the Workforce Solutions paid 50 % of the students hourly pay and Energy Weldfab paid the other 50 %. This program was nominated and won the Small Employer of the Year in 2016 with the Texas Workforce Solutions.
Overview
18
18
years of professional experience
Work History
Human Resources Manager
Energy Weldfab Inc
White Oak , TX
07.2015 - 02.2024
- Identified, screened and interviewed potential employees.
- Conducted background checks and reference checks of prospective employees.
- Developed and implemented recruitment strategies to attract qualified candidates.
- Created job postings, tracked applicants and maintained applicant database.
- Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Developed compensation packages that are competitive yet cost effective for the organization.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Coordinated various benefits programs such as medical insurance, retirement plans and vacation policies.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Assisted in developing succession planning strategies for key positions within the organization.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Directed HR programs, policies and processes to improve operational efficiency.
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
- Handled employee discipline and termination to address policy infractions.
- Responsible for entering customer payments into the accounting software system.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
- Collaborated with sales team members to ensure timely collection of outstanding debts from customers.
- Generated weekly aging reports to track overdue payments from clients and followed up accordingly.
- Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
- Analyzed claim records, policy provisions, and other relevant documents to determine validity of claims.
- Reviewed denied claims for errors or omissions before finalizing decision notices.
- Processed requests for additional documentation from customers in a timely manner.
- Prepared reports summarizing claim activity for senior management review.
Office Manager
Capco Fabricators
Henderson, TX
10.2011 - 07.2015
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organized company events including holiday parties, team building activities .
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Provided training to new hires on office policies and procedures.
- Reviewed files and records to obtain information and respond to requests.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Customer Support Specialist
Imex Veterinary
Longview, TX
08.2006 - 09.2011
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Created detailed reports on customer feedback for management review.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
- Identified areas of improvement in existing processes or procedures used for providing support services.
- Provided assistance during product launches by answering pre-sale queries from customers.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Processed customer account changes with proprietary software.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
Education
Biomedical Sciences
Texas A&M University
College Station, TXEducation
UT Tyler
Tyler TXSkills
- Benefits Administration
- Employee Onboarding
- Recordkeeping
- Employee Handbook Development
- Labor Relations
- New Employee Orientation
- Training development
- Microsoft Office proficiency
- Training and mentoring
- Workforce Planning
- Career Development
Timeline
Human Resources Manager
Energy Weldfab Inc
07.2015 - 02.2024
Office Manager
Capco Fabricators
10.2011 - 07.2015
Customer Support Specialist
Imex Veterinary
08.2006 - 09.2011
Biomedical Sciences
Texas A&M University
Education
UT Tyler
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