Beverly Norton
Lumberton,NC
Summary
Detail-oriented admissions professional with proven skills in application evaluation and customer relationship management. Experienced in streamlining processes to enhance applicant experience and improve outcomes.
Overview
28
28
years of professional experience
Work History
Admission Liaison
UNC Southeastern
Lumberton, North Carolina
04.2004 - 09.2023
- Facilitated communication between departments to streamline admissions processes.
- Reviewed application materials for completeness and accuracy during admissions cycles.
- Provided guidance to applicants on requirements and next steps for enrollment.
- Conducted follow-up outreach to applicants regarding their status and decisions.
- Provided guidance on college selection criteria and application deadlines.
Medical Assistant/Lead Customer Service Representative
Southeastern Regional Medical Center
Lumberton, North Carolina
05.1995 - 04.2004
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding the department's average response time.
- Managed patient records and ensured accurate documentation in electronic systems.
- Collaborated with medical staff to enhance patient care standards and workflows.
- Registered new patients into practice management software program accurately entering demographic information.
Education
High School Diploma -
Lumberton Senior High School
Lumberton, NC06-1981
Skills
- Communication strategies
- Application evaluation
- Admissions process
- Records management
- Data analysis
- Customer relationship management
- Attention to detail
- Problem solving
- Team collaboration
- Time management
- Critical thinking
- Experience in medical admissions
- Medical terminology proficiency
- Medical admissions processes
- Hospitable and friendly
- Records maintenance
- Word processing
- Strong organization
- Verbal and written communication
Timeline
Admission Liaison
UNC Southeastern
04.2004 - 09.2023
Medical Assistant/Lead Customer Service Representative
Southeastern Regional Medical Center
05.1995 - 04.2004
High School Diploma -
Lumberton Senior High School