Beverly Ocegueda
Hesperia,CA
Summary
A highly organized and solution driven customer service specialist with 10+ years of experience. I interviewed, hired, and trained new agents in my previous employer and was in charge of a team of 10+ agents within the company. My area of expertise is helping customers find their needs with goods and services. Extremely knowledgeable in the field of working with people from all walks of life. I am eager for a new challenge and help contribute to company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Insurance Agent
Arrizon Hierarchy Financial Services
Riverside, CA
04.2022 - 08.2023
- Interviewed, hired, and trained new agents.
- Office manager and licensing manager.
- I was my Regional Vice President’s top producer.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- I received two promotions within the year.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Reached out to potential clients through direct marketing techniques such as phone calls, social media, and referrals
- Built relationships with clients and provided excellent service.
Warehouse Associate
Gibson Overseas Inc.
San Bernardino, CA
06.2021 - 08.2021
- Counted and stocked merchandise
- Put orders together and packed items for shipment
- Cleaned and maintained the warehouse in accordance with OSHA regulations
- Translated for my boss (to my Spanish speaking co-workers)
Warehouse Associate
Amazon Fulfillment Center Tours ONT2
San Bernardino, CA
12.2020 - 03.2021
- Stocked merchandise according to the inventory control log’s instructions
- Carefully organized boxes and balanced weight on product pallets for storage and shipment
- Inspected all incoming and outgoing shipments, rejected any damaged items, and recorded any discrepancies properly
- Checked packages and goods for damage and notified vendors of any issues that need to be replaced.
Server
Golden Corral Buffet & Grill
San Bernardino, CA
05.2019 - 02.2020
- I worked at the Golden Corral on weekends and at TGI Friday’s throughout the week (2 jobs).
- Greeted guests and established rapport to encourage repeat business.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Bussed and cleaned tables.
- Trained new employees at various stations throughout the store.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- I’m able to work effectively under duress.
Server
TGI Fridays
San Bernardino, CA
03.2019 - 11.2019
- I worked at TGI Friday’s during the week and at the Golden Corral during the weekend (I worked two jobs).
- Greeted guests and provided menus.
- Assisted customers in placing orders.
- Bussed and cleaned tables.
- Worked closely with managers and kitchen staff to provide excellent service.
- Trained new employees at various stations throughout the store.
- Was able to quickly and effectively resolve guest complaints
- I’m able to work effectively under duress.
Cashier
Jack in the Box
San Bernardino, CA
05.2018 - 10.2018
- I worked at Jack in the Box in the afternoon and at Denny’s in the morning (I worked two jobs at the time).
- Processed new orders quickly and accurately with daily transactions.
- Help customers by guiding them and answering their questions.
- Counted the cash in the register drawer at the start and end of each shift.
- I was promoted to a “Team Leader” position.
- Trained new team members on how to use the POS system, customer service strategies, and sales objectives.
Server
Denny’s
San Bernardino, CA
05.2018 - 08.2018
- I worked at Denny’s in the morning and at Jack in the Box in the afternoon (I worked two jobs).
- Greeted customers and provided menus.
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies.
- Answered phones and completed financial transactions for other team members.
- Worked closely with managers and kitchen staff to provide excellent service.
- Trained new employees at various stations throughout the store.
- Was able to quickly and effectively resolve guest complaints
- I’m able to work effectively under duress
- Folded napkins and prepared silverware sets.
Server
Golden Corral Buffet & Grill
San Bernardino, CA
03.2017 - 12.2017
- I was frequently complimented by customers for going above and beyond my normal responsibilities.
- Struck up a friendly conversation with guests in order to establish rapport and encourage repeat business.
- Bussed and cleaned tables.
- Trained new employees at various stations throughout the store.
- Was able to quickly and effectively resolve guest complaints.
Insurance Agent
Arrizon Hierarchy Financial Services
Riverside, CA
07.2015 - 01.2017
- Interviewed, hired, and trained new agents.
- I received two promotions within the year.
- Office manager and licensing manager.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Reached out to potential clients through direct marketing techniques such as phone calls, social media, and referrals
- Built relationships with clients and provided excellent service
- Identified problems and took the necessary steps to resolve them quickly
- Promoted the company as a superior provider dedicated to the needs and satisfaction of customers
Cashier
Jack in the Box
Los Angeles, CA
01.2014 - 09.2015
- Greeted customers and quickly established rapport.
- Processed new orders quickly and accurately with daily transactions.
- Help customers by guiding them and answering their questions.
- Counted the cash in the register drawer at the start and end of each shift.
- Trained new team members on how to use the POS system, customer service strategies, and sales objectives.
Education
Bachelor of Science - Sociology (Law and Society)
California State University of Los Angeles
Los Angeles, CA05-2022
Theodore Roosevelt High School
Los Angeles, CA06-2013
Skills
- Leadership skills
- Bilingual (English and Spanish)
- Communication skills
- Problem solving
- Work well independently and/or with others
- Adaptability
- Negotiation skills
Certification
Life License (Life insurance licensed)
Timeline
Insurance Agent
Arrizon Hierarchy Financial Services
04.2022 - 08.2023
Warehouse Associate
Gibson Overseas Inc.
06.2021 - 08.2021
Warehouse Associate
Amazon Fulfillment Center Tours ONT2
12.2020 - 03.2021
Server
Golden Corral Buffet & Grill
05.2019 - 02.2020
Server
TGI Fridays
03.2019 - 11.2019
Cashier
Jack in the Box
05.2018 - 10.2018
Server
Denny’s
05.2018 - 08.2018
Server
Golden Corral Buffet & Grill
03.2017 - 12.2017
Insurance Agent
Arrizon Hierarchy Financial Services
07.2015 - 01.2017
Cashier
Jack in the Box
01.2014 - 09.2015
Life License (Life insurance licensed)
Bachelor of Science - Sociology (Law and Society)
California State University of Los Angeles
Theodore Roosevelt High School
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