Beverly Parraz
Moriarty, NM,NM
Summary
Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
9
9
years of professional experience
Work History
Human Resources Generalist
New Mexico Gas Company
09.2021 - Current
- Handled full cycle recruiting tasks for best-in-class talent identification.
- Conducted career fairs, screened resumes and created job posting.
- Facilitated criminal background check process for new hires.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration
- Provided guidance to managers and employees FMLA and benefits..
- Liaised with HR and payroll to coordinate and manage employee leaves of absence.
- Monitored employee recognition programs.
- Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
- Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
- Facilitated initiative to address disparities in hiring racial and ethnic minority applicants.
- Managed change through open communication for addressing employee concerns, allowing for different opinions and publicizing new strategies.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance during leave of absence.
- Assisted with confidential investigations of discrimination, harassment and workplace violence.
Dispatcher
New Mexico Gas Company
06.2016 - 09.2021
- Directed dispatching, routing, and tracking of 20 - 25 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Generated reports to track orders and maintain proper records and documentation.
- Closely monitored dispatch board to prioritize emergency orders.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Answered phone calls from customer service and after hour calls from customers.
Sr. Customer Service Representative
New Mexico Company
03.2015 - 06.2016
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Informed customers of product, price and policy changes to educate on issues and resolve concerns.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Learned and maintained in-depth understanding of the natural gas service information to offer knowledgeable and educated responses to diverse customer questions.
- Processed, scheduled and executed customer service orders for new and established customers.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Master of Science - Human Resources Management
Colorado State University
Fort Collins, CO05.2025
Bachelor of Science - Business Management
Colorado State University
Fort Collins, CO10.2023
Skills
- Employee Onboarding
- Policy Implementation
- Records Management
- Benefits Administration
- Diversity Programs
- Employment Law Knowledge
- Employee File Management
- Talent Management
- Performance Management
- Benefits and Compensation
- Staff Training/Development
- Exit Interviews
- FMLA Administration
- Career Development
Timeline
Human Resources Generalist
New Mexico Gas Company
09.2021 - Current
Dispatcher
New Mexico Gas Company
06.2016 - 09.2021
Sr. Customer Service Representative
New Mexico Company
03.2015 - 06.2016
Master of Science - Human Resources Management
Colorado State University
Bachelor of Science - Business Management
Colorado State University
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