Summary
Overview
Work History
Education
Skills
Timeline
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Beverly Phillips

Akron,OH

Summary

Personable Office Administrator with over 20 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.

Overview

33
33
years of professional experience

Work History

Senior Branch Office Administrator

Edward Jones
08.2016 - 08.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Assisted with coordination and hosting of company events.
  • Maintained open communication with customers to foster positive relations and provide updates on issues.

Administrative Assistant /Registrar

WJCC Public Schools
05.2006 - 08.2016
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Scheduled office meetings and client appointments for staff teams.
  • Completed daily reports, meal count sheets and attendance logs.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Assisted faculty and staff in duties such as teaching classes, conducting orientation programs and issuing transcripts.

Teacher

Faith Outreach Education Center
11.1995 - 05.2002
  • Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Incorporated multiple types of teaching strategies into classroom.
  • Graded and evaluated student assignments, papers and course work.
  • Held conferences with parents to address questions, discuss academic progress and encourage learning goals.

Office Manager

Gibson Brother's Development Corporation
07.1990 - 02.1995
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

Education

Associate of Science - Religious Education

Covington Theological Seminary
Rossville, GA
08.2002

High School Diploma -

Norton High School
Norton, OH
06.1980

Skills

  • Office Procedures
  • Administrative Support
  • Conceptual Thinking
  • Inbound Phone Call Handling
  • Planning Events
  • Customer Satisfaction
  • Sorting and Labeling
  • Office Support
  • Office Management
  • Updating Client Data
  • Time Management
  • Administrative Procedures

Timeline

Senior Branch Office Administrator

Edward Jones
08.2016 - 08.2023

Administrative Assistant /Registrar

WJCC Public Schools
05.2006 - 08.2016

Teacher

Faith Outreach Education Center
11.1995 - 05.2002

Office Manager

Gibson Brother's Development Corporation
07.1990 - 02.1995

Associate of Science - Religious Education

Covington Theological Seminary

High School Diploma -

Norton High School

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Beverly Phillips