Beverly Reid
Colonial Heights,VA
Summary
Reputable Technician with several years of hands-on experience monitoring and servicing all systems of hair as well as Hair products wigs and none Medical Hair units. Analytical and logical team player recognized for handling tasks quickly and accurately. Comfortable working independently without supervision.
Dependable professional with strong background installing, maintaining, and repairing Hair Units and wigs as well as Natral hair . Dedicated to quality and always professional.
Seasoned Employee with many years of experience working on and with Natural Hair wigs and none medical Hair units as well as hair products all in full compliance with safety and quality requirements. Skilled at meeting challenging objectives and tight deadlines. Working with customers and the public and coworkers as well to accomplish projects on time .
Overview
24
24
years of professional experience
Work History
Hair Replacement Technician
Advanced Techniques
Midlothian, Virginia
04.2021 - 11.2022
- Serviced as well as educate customers on none medical Hair replacement and sold products needed to acheive the best hair quality and service outcome long term as well . I also would color , cut and style hair wigs and hair units sold and customized each for the customer it was purchased buy .
- Used register system to ring up customer purchases, process payments.
- Performed routine Maintenance of Hair units and Wig maintenance for customers weekly .
- I Answered phones and Emails to communicate with each customer as they called in answering any technical questions and or concerns how our system worked and set Appointments as well .
- Selling Companys Own brand and styling products . I was required to sell to the customer the proper products that would maintain and allow the customers natural hair the Hair unit they purchased and Or wigs as well were properly taken care of .
Hairstylist
Great Clipps
Chesterfeild , VA
11.2018 - 03.2021
- Offered clients catalog showcasing hairstyle, cut and color options to meet individual preferences.
- Applied highlights, lowlights or other coloring techniques.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
- Recommended products to clients based on their individual needs.
- Sanitized workstations and salon equipment to reduce risk of infection.
- Assisted other stylists with busy periods in the salon.
- Sold conditioner, shampoo, hair treatment, and styling products to educate clients on proper hair care.
- Upsold additional services when appropriate to increase sales volume.
- Greeted customers, answered phones and booked appointments , was extremely good at communication and customer service .
- Applied water or setting, straightening or waving solutions to hair.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Educated clients on proper home hair care maintenance techniques.
- Responded to customer inquiries by phone, email, and in person.
Senior Hairstylist
Sports Clipps
Colonial Heights, Virginia
08.2015 - 10.2018
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
- Provided expert consultation to clients on hair care, utilizing techniques for best service and maintaining relationships with long-term clients while successfully handling daily walk-in appointments and customer service .
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Ensured all equipment was properly sterilized before use according to safety guidelines.
- Massaged and treated scalp using hands, fingers or vibrating equipment.
- Updated and maintained customer information records and beauty services provided.
- Suggested, used and marketed appropriate products to clients for skin, nail and hair care to increase company profit.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Created positive relationships with clients through excellent customer service skills.
- Shaved, trimmed and shaped beards and mustaches.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Operated cash registers to receive payments from patrons.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Hairstylest and Master Colorist
Ava Day Spa
Richmond , VA
02.1999 - 05.2015
- Shampooed, conditioned and dried hair and scalp or hairpieces.
- Performed various coloring techniques, creating trendy, dimensional colors and balayage looks.
- Ensured that all digital files were properly formatted prior to delivery to clients.
- Mentored junior staff members on best practices relating to professional color correction services.
- Applied water or setting, straightening or waving solutions to hair.
- Offered clients catalog showcasing hairstyle, cut and color options to meet individual preferences.
- Bleached, dyed or tinted hair using applicator or brush.
- Communicated with clients to interpret desired color and look, demonstrating effective mixing and measuring techniques for accurate application.
- Discussed hair health with clients and explained ways to avoid damage, split ends and color fade.
- Combed, brushed and sprayed hair or wigs to set style.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Created custom looks for clients utilizing a variety of tools including primary and secondary color grading techniques.
- Advised on technical issues related to color correction processes and procedures.
- Cultivated strong relationship with customers while fostering positive business image.
- Responded to customer inquiries by phone, email, and in person.
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
- Operated cash registers to receive payments from patrons.
- Documented color formula, service notes and product information into client records.
- Shaved, trimmed and shaped beards and mustaches.
- Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
- Trained or supervised other hairstylists, hairdressers and assistants.
- Used curlers, rollers and curling irons to press and curl hair.
- Maintained accurate records of all color correction work performed.
- Updated and maintained customer information records and beauty services provided.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Doughlass S. FreeMan High Schoool
Richmond ,Va 06-1995
Skills
- Hair unit maintenance
- Wig customization
- Product sales
- Customer education and customer service and communication
- Customer follow-up
- Problem resolution
- Time management
- Multitasking and organization
- File and record maintenance
- Document preparation
- Customer service
- Verbal and written communication
- Regulatory compliance
Timeline
Hair Replacement Technician
Advanced Techniques
04.2021 - 11.2022
Hairstylist
Great Clipps
11.2018 - 03.2021
Senior Hairstylist
Sports Clipps
08.2015 - 10.2018
Hairstylest and Master Colorist
Ava Day Spa
02.1999 - 05.2015
High School Diploma -
Doughlass S. FreeMan High Schoool