Beverly A. Reider
Greencastle,PA
Summary
Dynamic leader with a proven track record at Brook Lane Health Services, excelling in team development and strategic planning. Expert in revenue cycle management and conflict resolution, driving operational efficiency and enhancing client satisfaction. Successfully implemented innovative solutions, resulting in streamlined processes and improved performance metrics. Committed to fostering a culture of continuous improvement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director, Revenue Cycle and Manager, Rev Analyst
Brook Lane Health Services/Meritus Medical Center
03.2022 - 07.2025
- Developed and maintained operational processes to work down legacy system.
- Streamlined Registration/Patient Access operations within EPIC
- Enhanced patient/client satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality performance using EPIC HB and PB modules.
- Maximized team performance and agility by monitoring daily, weekly and monthly Revenue Cycle operations
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Director, Revenue Cycle
Brook Lane Health Services
03.2022 - 07.2024
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Established a culture of continuous improvement by fostering open communication channels, collaboration with performance evaluations and empowering employees to voice their ideas.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Leveraged professional networks and industry knowledge to strengthen client/vendor relationships.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Leveraged data analytics insights for informed decision-making in critical areas such as denial management, payer matrix and credentialing objectives.
- Tracked trends and suggested enhancements to both challenge and refine revenue cycle workflows.
- Navigated department through periods of significant change, maintaining focus on long-term strategic goals.
Director of Operations
Medical Revenue Solutions
03.2011 - 03.2022
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Delivered exceptional client experiences by implementing strategies focused on meeting evolving needs and expectations.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of operational performance.
- Mitigated risks by developing comprehensive contingency plans that ensured business continuity during unforeseen events or challenges.
- Launched successful initiative to automate repetitive tasks, freeing up staff to focus on strategic projects and value-added activities.
- Oversaw successful implementation of new PM/EHR system, ensuring smooth transition and minimal disruption to client operations.
- Monitored budget, supply chain and market/networking initiatives to enhance the overall performance of the organization.
Education
MBA - Technology Management
University of Phoenix
Tempe, AZBachelor of Science - Computer And Information Systems
University of Phoenix
Tempe, AZSkills
- Team leadership, training and development
- Onboarding and performance evaluations
- Conflict resolution and problem solving
- Time management and client service
- Policy and procedure development
- Revenue and Change management
- Decision-making and multi-tasking
- Verbal and written communication
- Goal setting, key performance indicators
- Data and trend analysis
Certification
- CPM - Certified Professional Manager, Revenue Cycle
Timeline
Director, Revenue Cycle and Manager, Rev Analyst
Brook Lane Health Services/Meritus Medical Center
03.2022 - 07.2025
Director, Revenue Cycle
Brook Lane Health Services
03.2022 - 07.2024
Director of Operations
Medical Revenue Solutions
03.2011 - 03.2022
MBA - Technology Management
University of Phoenix
Bachelor of Science - Computer And Information Systems
University of Phoenix
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