Overview
Work History
Skills
Timeline
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Beverly Riley

Beverly Riley

Greenville,SC

Overview

23
23
years of professional experience

Work History

Waitress Trainer

Capri's
01.2024 - Current
    • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
    • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
    • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
    • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.

Bartender

Tip It Back
04.2019 - 10.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Followed strict recipes and drink measurements to minimize product used.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
  • Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
  • Upheld strict regulations for safe alcohol service and food safety.

Table Games Dealer

Eastern Tribe Of Cherokee
01.2019 - 06.2019
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
  • Monitored game for potential security risk to protect operation and players.
  • Maintained a professional and welcoming atmosphere for players with excellent communication skills.
  • Answered players questions and resolved disputes to provide excellent customer service.
  • Learned and followed company procedures to maintain consistency and standards.
  • Upheld the highest standards of game security, quickly identifying potential cheating or suspicious behavior.
  • Ensured game integrity through strict adherence to gaming policies and procedures.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Maintained rules for games and identified instances of cheating, notifying security team.

Salon Owner/Operator

Exotic Tan
07.2011 - 08.2017
  • Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
  • Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
  • Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
  • Increased customer retention through exceptional service and consistent follow-up communication.
  • Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
  • Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.
  • Launched successful social media campaigns that increased brand visibility online while driving traffic to the salon.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
  • Trained and motivated employees to perform daily business functions.
  • Fostered a collaborative team atmosphere by regularly holding staff meetings and encouraging open communication among employees.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Front of the House Manager Restaurant

Olympian Grill
03.2001 - 07.2011
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.

Skills

With over 30 years of customer service I have learned how to work with many types of people I have strong communication and leadership skills I'm looking for a company to expand my career and grow

Timeline

Waitress Trainer

Capri's
01.2024 - Current

Bartender

Tip It Back
04.2019 - 10.2023

Table Games Dealer

Eastern Tribe Of Cherokee
01.2019 - 06.2019

Salon Owner/Operator

Exotic Tan
07.2011 - 08.2017

Front of the House Manager Restaurant

Olympian Grill
03.2001 - 07.2011

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Beverly Riley