BEVERLY ROARK
Canyon Lake,TX
Summary
CAREEROBJECTIVE:
Results-oriented professional with 17+ years of experience and a proven knowledge of inventory planning and control, member development, and club management. Aiming to leverage my skills to successfully fill the Management role at your company. Efficient Bar manager with 17 years of experience in hospitality and customer service settings. Talented leader coaching and mentoring employees to achieve success. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Efficiently direct bar team member works to maximize efficiency and profitability. Talented trainer and mentor with many years of related experience. Clear and direct communicator with customer service and sales expertise.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Bartender Shift Manager
Cafe Gecko
Allen, TX
04.2024 - Current
- Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
- Supervised a team of 10 bartenders, ensuring proper handling of all alcoholic beverages and adherence to local laws.
- Enforced health codes and safety regulations in compliance with state laws.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Planned special events such as promotions, happy hours, live music nights., to increase sales revenue.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
- Analyzed sales data to accurately forecast future demand for liquor orders.
- Reviewed stock levels on a regular basis to ensure adequate availability of products for customers' needs.
- Resolved conflicts between employees in an efficient manner in order to maintain smooth operations at the bar.
- Established standards for drink preparation and presentation that ensured high quality drinks served consistently throughout shifts.
- Developed strong relationships with vendors in order to secure favorable terms and prices on supplies.
- Explored innovative ways to reduce wastage and improve profitability while maintaining customer satisfaction rates.
Operations Manager
Lava Cantina The Colony
The Colony, TX
08.2023 - 04.2024
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Performed cost analysis for various projects to determine budget requirements.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed scheduling, training and inventory control.
- Guided employees on understanding and meeting changing customer needs and expectations
- Event planning and execution.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
FOH/BOH Manager
Lupe Tortilla
Allen, TX
06.2022 - 08.2023
- Managed day-to-day restaurant operations with a focus on quality and meeting customer expectations.
- Handled complaints, settled disputes, and resolved customer conflicts.
- Interviewed, hired, and trained new employees.
- Built strong, respectful employee relationships to drive employee satisfaction in the high turnover industry.
- Assigned work tasks and activities, prepared schedules, and managed staffing.
- Directed front-of-house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Controlled and maintained labor costs through careful scheduling.
- Facilitated daily team meetings to discuss promotions, issues, service standards, and team collaboration.
- Maximized profit and revenue through upselling and cross-selling techniques.
- Delivered a high level of quality service to each patron, resulting in consistent positive feedback from guests.
- Assisted staff by serving food and beverages, or bussing tables.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques, and communication skills to promote positive experiences.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached staff on strategies to enhance performance and improve customer relations.
- Reconciled daily transactions, balanced cash registers, and deposited the restaurant's earnings at the bank.
- Maintained accurate records of inventory, ordering, receiving, and storage.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Monitored kitchen staff performance, providing feedback as necessary to ensure high standards of food production.
- Provided guidance to kitchen staff on proper preparation techniques for menu items.
MANAGER/BARTENDER
Buffalo Joe's Grill and Bar
Dallas, TX
08.2008 - 07.2022
- Planned and coordinated special events to boost customer numbers and profits.
- Stayed up to date on latest mixology trends, bar equipment and sanitation standards.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Upsold customers from shelf to premium brands to help boost sales.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Completed regular bar inventories and daily requisition sheets.
- Managed daily administration and operations of beverage department, answering questions, monitoring task prioritization and handling [Task].
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Supervised cleanliness of guest service areas before, during and after service.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Balanced daily registers and generated sales reports for management.
- Managed bar area, cocktail design, and menu, and handled inventory, regulation compliance, and customer relationships.
- Operated cash register and Point of Sale (POS) system for transactions, and made proper change for cash transactions.
- Trained new bartenders on drink preparation and upselling techniques.
- Collected and organized daily till totals and tips.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Provided leadership during times of organizational change or crisis situations.
Education
Some College (No Degree) - Business Administration Business Administration - Finance
UNIVERSITY OF NORTH
Denton, TXSkills
- Hiring
- Staff Management
- POS System Operations
- Performance Evaluation
- Quality Control
- Conflict Resolution
- Team Building
- Restaurant Operations
- Training and Coaching
- Health Code Compliance
- Supply Ordering and Management
- Customer Service
- Scheduling Staff
- Sanitation
- Waste Reduction
- Back of House Management
- Inventory Management
- Profit and Loss
- Labor and Overhead Cost Estimation
- Reliable and Responsible
- Equipment Maintenance and Repairs
- Performance Improvement
- Problem-Solving
- Relationship Building
- Calm and Pleasant Demeanor
- Money Handling
- Anticipating Problems
- Liquor Law Compliance
- Front of House Management
- Employee Performance Evaluations
- Quality Assurance
- New Hire Training
- Handling Difficult Customers
- Event Planning
Additional Information
- ADDITIONAL , SKILLS TABC Certified Texas Food Handlers License
Certification
- TABC Certified
- Food Handlers
Languages
English
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Bartender Shift Manager
Cafe Gecko
04.2024 - Current
Operations Manager
Lava Cantina The Colony
08.2023 - 04.2024
FOH/BOH Manager
Lupe Tortilla
06.2022 - 08.2023
MANAGER/BARTENDER
Buffalo Joe's Grill and Bar
08.2008 - 07.2022
Some College (No Degree) - Business Administration Business Administration - Finance
UNIVERSITY OF NORTH
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