Summary
Overview
Work History
Education
Skills
Activities
Certification
Timeline
Generic

BEVERLY ROBBINS

Kenmore,WA

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Sephora
10.2023 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reported issues to higher management with great detail.

Sales and Service Lead

Sephora
06.2022 - 10.2023
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Responded to customer calls and emails to answer questions about products and services.
  • Reviewed associate performance to identify training needs.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Trained staff on operating procedures and company services.
  • Cross-trained and provided backup support for organizational leadership.
  • Maintained up-to-date knowledge of product and service changes.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Trained new personnel regarding company operations, policies and services.
  • Cross-trained and backed up other customer service managers.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Increased efficiency and team productivity by promoting operational best practices.

Sales and Service Lead

Sephora
04.2021 - 06.2022
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Followed through with client requests to resolve problems.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Created and reviewed invoices to confirm accuracy.
  • Took ownership of customer issues and followed problems through to resolution.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Researched and corrected customer concerns to promote company loyalty.

Operations Lead

Sephora Inside JCPenney
04.2015 - 04.2021
  • Performed quality control and monitored production efforts.
  • Designed, implemented and assessed system maintenance, billing, cost efficiency and CRM measures within C&M environment.
  • Recommended actionable changes, lead provisioning, and draft plans to maintain operational status.
  • Planned operations and activities, and led projects.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
  • Collected customer feedback and made business adjustments to improve retention and satisfaction.
  • Analyzed department metrics and performance and reported findings to management.
  • Maintained database systems to track and analyze operational data.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Gathered, organized and input information into digital database.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Created and managed project plans, timelines and budgets.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Evaluated customer needs and feedback to drive product and service improvements.

Human Resources Manager

Evergreen State Towing
01.2001 - 06.2018
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
  • Processed employee claims involving performance issues and harassment.
  • Motivated employees through special events and incentive programs.
  • Implemented performance reviews and motivational strategies to elevate HR team results.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Used technologically relevant digital systems to manage payroll and benefits programs.
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Coordinated technical training and personal development classes for staff members.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
  • Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.

Learning Leader - Cosmetology Instructor

Paul Mitchell the School Spokane
03.2013 - 03.2015
  • Trained and mentored Number new personnel hired to fulfill various roles.
  • Developed job-specific competencies and performance standards.
  • Recruited clients for students to get practical experience.
  • Conducted practice exams for Number students on both theoretical and practical sections.
  • Prepared students for State cosmetology exam with Number% success.
  • Followed State curriculum accurately with detailed lesson plans.
  • Planned both theory and practical lessons for Number students.
  • Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
  • Supervised and monitored students' use of tools and equipment.
  • Established goals for courses with organized outlines and detailed lessons.
  • Deployed technology and current research in instruction and monitored students' progress in use of online learning materials and technology.
  • Engaged students in academic and practical conversations that elicited critical thinking, creativity, collaboration and communication.
  • Kept updated with developments in subject area curriculum, technical, and career trends and teaching resources and methods.
  • Connected instruction to real-world experiences and to students' post-secondary goals.
  • Met training needs with well-organized, factual programs based on contemporary requirements.
  • Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
  • Collaborated with colleagues and improved teaching practices through professional learning communities and student retention meetings.
  • Advised students on course selection, career decisions and other academic and vocational concerns.
  • Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.

Education

high school -

Mead High school

cosmetology/instructor -

paul mitchell the school, spokane
03.2013

Skills

  • Quick learner
  • Impeccable organizational skills
  • Ability to work in fast-paced environment, adaptability
  • Self-motivated, high energy
  • Excellent time management
  • Excellent customer relation skills

Activities

I volunteer my services to Blessings Under the Bridge, haircuts for the homeless. I also volunteer at local retirement homes and women’s shelters, doing haircuts/makeovers for the residents. I’ve worked with Jubilee, doing self care/ makeup education classed for the women there. I love to paint in my free time. I enjoy staying active by hiking and paddle boarding.

Certification

Cosmetology License- Active

Cosmetology Instructor License- Active

Timeline

Assistant Store Manager

Sephora
10.2023 - Current

Sales and Service Lead

Sephora
06.2022 - 10.2023

Sales and Service Lead

Sephora
04.2021 - 06.2022

Operations Lead

Sephora Inside JCPenney
04.2015 - 04.2021

Learning Leader - Cosmetology Instructor

Paul Mitchell the School Spokane
03.2013 - 03.2015

Human Resources Manager

Evergreen State Towing
01.2001 - 06.2018

high school -

Mead High school

cosmetology/instructor -

paul mitchell the school, spokane

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BEVERLY ROBBINS