Beverly Roberts
Nampa,IDAHO
Summary
To obtain employment with a company that will enable me to use my skills and abilities too become an effective member of their team. Results-driven,
excels in any position or environment using solid skills and past experience.
Collaborates with others to meet deadlines and goals.
Communicates effectively with co-workers and customers.
Organized and dependable candidate successful at managing multiple priorities
with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Residential/Moveout Cleaner
Self Employed Services
09.2015 - Current
- Used time management and efficient cleaning methods to meet deadlines.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Disposed of trash and furniture from vacated homes, and prepared them for future tenants.
- Deep cleaned empty residences
- Adhered to professional house cleaning checklist.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Customer Service/Cashier
Chevron Gemstop
08.2006 - 03.2015
- Assist manager with daily store functions
- Maintain a clean well stocked store
- Communicate and interact effectively with others
- Open and close the store
- Resolved customer complaints and maintained clean and tidy checkout area.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Maintained accurate records of customer transactions for reporting purposes.
- Checked personal identifications during alcohol and tobacco sales.
Cashier
Wal-Mart
10.2003 - 05.2006
- Provide quality customer service
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Checked personal identifications during alcohol and tobacco sales.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Train new cashiers
- Built relationships with customers to encourage repeat business.
Mail clerk/Messenger Print shop assistant
City of Boise
06.2000 - 09.2003
- Sort and deliver mail and city documents to inside and outer city offices
- Assist in the preparation of city documents
- Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
- Provided mounting and laminating support to preserve and protect documents and photos.
- Double-checked completed work and staged in appropriate areas for supervisor approval, final binding and product distribution.
- Set up equipment and adjusted settings for ink flow and number of copies to optimize production rates and achieve project timetables.
Education
GED -
Brown Mackie College
Boise, ID2009
GED - undefined
Parma Library
Parma, Idaho1986
GED -
Emmett High School
Emmett, Idaho1984
undefined
Green leaf Friends Academy
Greenleaf, Idaho1984
Skills
- Service Quality
- Customer Needs Assessments
- Excellent Communication
- Commercial and Residential Cleaning
- English Language Fluency
- Surface Sanitizing
- Guest Satisfaction
- Professional Telephone Etiquette
- Adaptable and Flexible
- Cooperative Attitude
- Food and Beverage Experience
- Retail Merchandising
- Customer Transactions
- Basic Mathematical Abilities
- Maintaining Clean Work Areas
Timeline
Residential/Moveout Cleaner
Self Employed Services
09.2015 - Current
Customer Service/Cashier
Chevron Gemstop
08.2006 - 03.2015
Cashier
Wal-Mart
10.2003 - 05.2006
Mail clerk/Messenger Print shop assistant
City of Boise
06.2000 - 09.2003
GED -
Brown Mackie College
GED - undefined
Parma Library
GED -
Emmett High School
undefined
Green leaf Friends Academy
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