Beverly Rombaoa
Milpitas,CA
Summary
Dynamic retail leader with a proven track record at Victoria's Secret & PINK, driving exceptional sales performance and team development. Expert in customer relations and problem-solving, I foster a collaborative environment that enhances employee morale and retention. Achieved Platinum ranking through strategic operational improvements and effective leadership.
Overview
17
17
years of professional experience
Work History
Store Manager-Valley Fair
Victoria's Secret & PINK
San Jose, CA
09.2020 - Current
- HiPo Leader Program
- Led #1 volume in the District. Managed team of 90 including 8 Leaders.
- Enhanced Sales Leadership team by recruiting and managing performance effectively.
- Oversaw team activities throughout store renovation.
- Mentored top talents, ensuring ASM can step into Store Manager roles.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures utilizing company provided tools.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Interim District Manager
Victoria's Secret & PINK
Southbay/San Jose
09.2024 - 03.2025
- Managed performance and growth for a district encompassing 12 stores with $58 million in yearly revenue.
- Achieved exceptional success in Fall 2024, propelling District to attain Platinum performance.
- Participated in March Madness, advancing to the final 2.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store opening, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
Interim District Manager
Victoria's Secret & PINK
Southbay/San Jose, CA
06.2021 - 02.2022
Store Manager
Victoria's Secret & PINK
Milpitas, CA
04.2018 - 08.2020
- Elevated store operations to Platinum ranking.
- Managed transition workflow from chain model to outlet-focused structure.
- Optimized operational procedures for the store.
- Executed labor tests, influencing company labor expansion.
Assistant Store Manager
Victoria's Secret & PINK
Milpitas, CA
03.2017 - 04.2018
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Cosmetics & Fragrance Department Manager
Nordstrom
Bay Area
10.2008 - 04.2016
- Concluded Nordstrom Future Leader Program successfully.
- Responsible for managing a business grossing $15 million in revenue overseeing over 50 brands and over 100 employees
- Hired individuals with a strong desire to enhance existing knowledge of the business.
- Coordinate 50 department schedules for proper coverage, while adjusting budgeted hours based on productivity.
- Established relationships with vendor AC, AE, and trainer to enhance product knowledge, understand vendor business standards, and adhere to image guidelines.
- Partner with vendors to create obtainable sales plans for annual and seasonal volume. Update sales plans monthly, weekly and even daily in order to achieve results. Teach CMs how to analyze retail results and strategize volume opportunities. Challenge CMs and BAs with stretch goals when appropriate, for a more aggressive
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Education
Accounting
San Jose State University
San Jose, CASkills
- Customer service
- Customer/Associate relations
- Team leadership and coaching
- Recruiting and hiring
- Leadership development
- Delivers Results
Timeline
Interim District Manager
Victoria's Secret & PINK
09.2024 - 03.2025
Interim District Manager
Victoria's Secret & PINK
06.2021 - 02.2022
Store Manager-Valley Fair
Victoria's Secret & PINK
09.2020 - Current
Store Manager
Victoria's Secret & PINK
04.2018 - 08.2020
Assistant Store Manager
Victoria's Secret & PINK
03.2017 - 04.2018
Cosmetics & Fragrance Department Manager
Nordstrom
10.2008 - 04.2016
Accounting
San Jose State University